Customer Service Assistant Manager
Resume:
Michelle Wells
Phoenix, AZ *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
DoorDash/Postmates-Cedar Rapids, IA
June 2019 to Present
I receive an order through the application, i confirm the order, i pick up the order then deliver. Driver
AutoZone-Cedar Rapids, IA
March 2024 to July 2024
I delivered parts to different autozones in iowa.
Assistant Manager
Pepperjax Grill-Cedar Rapids, IA
August 2018 to June 2023
I have 3-5 crew members I am in charge of to run the shifts. I also make sure whatever prep needs to be done for the next shift is prepared. Training to do inventory of the store weekly and will be taking the test for Servsafe certificate
Customer Service Associate (CSA)
US Cellular-Cedar Rapids, IA
November 2014 to January 2017
Canceled accounts. * Received and processed incoming phone calls from customer or client base. * Determined
whether losses were covered by insurance. * Responded to customer inquiries. * Determined possible causes of customer complaints. * Communicated with a clear, distinct voice. * Identified areas for improvement. * My
accomplishments included: I was CSR for the month of February 2016 for the entire call center. Customer Service Representative (CSR)
Infinity Contact-Cedar Rapids, IA
January 2009 to June 2013
Spoke with customers by phone. * Provided information about products and services. * Took and recorded orders. *
Recorded details of customer transactions, interactions and inquiries. * Determined charges for services requested. *
Collected deposits or payments. * Notified customers of any planned adjustments. * Communicated with a clear, distinct
voice. * Maintained effective working relationships with customers. * Provided sales support. * Maintained a positive and professional phone demean
Education
Customer Service Certificate
Kirkwood Community College
July 2016
High School Diploma
Kennedy King College
Skills
• Delivery driver experience
• Cash Handling
• Customer service
• Microsoft Outlook
• Procurement
• Kitchen Management Experience
• Microsoft Office
• Food Preparation
• Merchandising
• Assistant Manager Experience
• Communication skills
• 3G
• Google Docs
• Restaurant Management
• Shift Lead
• Cash handling
• Cooking
• Assistant manager experience
• Sales
• Customer Service
• Microsoft Excel
• Workday
• Restaurant management
• Store Management Experience
• English
• Microsoft Word
• Purchasing
• Food Service
• Inventory Control
• Fast Food
• Crew Member
• Driving
• POS
• Cash register
• Management
• Leadership
• Kitchen management
• Key Holder
• Food Safety
• Team Member
• Typing
• Shift management
• Supervising experience
• Shift Supervisor
• Supervising Experience
• Analysis skills
• Restaurant experience
• Computer skills
• Windows
Certifications and Licenses
Driver's License
Non-CDL Class C
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