Customer Service High School

Jonah Delaney

***************@*****.*** 929-***-**** 294 Saint Marks Ave, Brooklyn, New York

Dedicated sales professional with a solid track record of providing exceptional customer service and enhancing client experiences. Proven ability to manage customer interactions effectively while performing multiple tasks in fast-paced environments. Seeking to leverage expertise in customer service and sales to contribute effectively to a dynamic team. EXPERIENCE

Madison Square Garden

Guest Experience Representative September 2023 - Present

• Delivered high-quality customer service to guests, ensuring a welcoming atmosphere.

• Coordinated entry and seating for VIP guests, closely collaborating with VIP Services.

• Inspected and maintained guest environments to meet MSG standards before events.

• Provided assistance to guests with disabilities, overseeing wheelchair transport and assistive devices.

• Addressed and resolved guest concerns during events, ensuring a positive experience. Showtime Pictures

Sales Associate June 2020 - December 2023

• Delivered exceptional customer service to enhance the overall client experience.

• Captured memorable moments for customers through professional photography.

• Oversaw all aspects of the photo shoot process, from initiation to final sale.

• Handled customer inquiries effectively, guiding them through purchasing options.

• Managed correspondence and logistics related to incoming mail and supply orders. Top Of Rock

Sales and Promotions Specialist (SPS) May 2022 - August 2023

• Offered top-notch customer service by greeting guests and managing ticket bookings for tours.

• Excelled in upselling services, consistently surpassing daily sales goals.

• Handled point-of-sale transactions with precision, ensuring customer satisfaction.

• Assisted guests with inquiries, providing information on services and amenities.

• Collaborated effectively with team members to enhance operational efficiency. EDUCATION

Cathedral High School

High School Diploma in High School Diploma September 2018 - June 2022 SKILLS

• Excellent communication and interpersonal skills, Customer service oriented, Proficient in Microsoft Office Suite, Strong ability to work independently and collaboratively, Adept at managing reservation systems, Quick learner, capable of adapting to new procedures efficiently

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