Data Center Analytics

TED KARAKEKES

San Jose, CA 408-***-**** ************@*******.*** www.linkedin.com/in/tedkarakekes

INSTALLATION @ SUPPORT TECHNICIAN

Racking/Stacking/Cabling storage/network equipment and Blade/Rack-mount Servers, Network Device Installations, Configurations, Troubleshooting, Data Analytics (Google sheets, Excel, SQL), Data Center Operations, Technical support ticketing tools (ServiceNow), Inventory Management, RMA, Ordering, Shipping and Receiving devices/parts.

CORE COMPETENCIES

Data Center Networking Device Installation, Configuration and Troubleshooting

Building and maintaining Demo & POC environments TCP/IP, IPv4/v6

Technical Marketing for Enterprise, Data Center and Service Provider Solutions

Cloud Fabric Interconnect (Amazon, Google, Azure, Oracle, IBM and Alibaba Service Integration)

Inventory Control (DCIM) Agile Project Delivery JIRA Software Release Management Testing and Quality Assurance User Acceptance Testing Leadership Cross-functional Collaboration Knowledge Management Training and Development Team Mentoring and Coaching

Data Analytics and Visualization for actionable insights

WORK EXPERIENCE

Equinix, Inc., Sunnyvale, CA

Senior Network Service Delivery Engineer March-2023 – June-2023

Promotion based on significantly reducing issues with software releases and key contributions to acknowledge management across Product Development and Network Operations Center (NOC) teams.

•Implemented the accelerated go-to-market delivery of scrum features with no functionality escalations.

•Implemented a “Left Shift strategy” moving the UAT testing, debugging, and validation earlier in the software development lifecycle process. This strategy reduced the time and cost of fixing defects later in the development lifecycle, particularly in production.

•Onboarded Cloud Service Providers (IBM, Alibaba) to the Cloud Interconnect.

Network Support Engineer III December-2019 – February 2023

Embedded in two Fabric Interconnect Services scrum teams to drive the service delivery from the solution definition to requirements capture, to delivery. Collaborated with product management, solution architects, and development teams. Contributed to product feature requirements and review.

•Migrated UAT to a new tool, Zephyr Scale (JIRA.) Wrote and executed test cases, managed reporting, and assigned defects to the appropriate developers for resolution. Timely completed testing with zero defects.

•Conducted sanity testing -- monitored new code’s impact on the production environment. Validated issues and partnered with developers in real-time to resolve issues, so customers had a working environment.

•Wrote Support Team User Guides for each release. Prepared and delivered virtual training for 30-40 Support members in each Region (AMEA, APAC, AMER) and produced slide summaries with voice-over.

•Mentored five new engineers to take on User Acceptance Testing, Post-Go Live Production Validation Testing efforts and supporting Fabric features of their scrum teams.

Senior Technical Product Support Engineer December-2016 – November-2019

Embedded in the Fabric and Internet Exchange Interconnect Services scrum teams to drive the service delivery, from the solution definition to requirements capture, to end delivery. Special projects included:

•Created production defect reports and dashboards using ServiceNow.

•Developed an onboarding roadmap for new NetOps engineers during their first weeks with the group.

•Revised Managerial Reporting templates to emphasize progress toward strategic goals versus listing activities. Summary reports were reviewed by the upper management.

•Oriented the 11 new managers and provided coaching. Received recognition from the Product and Development scrum teams.

Cisco, Inc., San Jose, CA

Technical Marketing Engineer III – Data Center and Cloud Solutions January 2008 – August 2016

Partnered with the Business Units, ecosystem partners and Marketing Solutions Managers to design and deploy customer demonstrations to highlight Data Center and Cloud Solutions.

•Provided demonstration strategy and technical project management for events including Cisco Live! Americas/EMEA/ANZ, EMC World, Gartner Data Center, Interop, and VMworld US/EMEA.

•Received numerous awards for teamwork, extra effort, and complex issue resolution.

•Due to excellence in documentation and coaching skills, selected to mentor TMEs, educate the Sales Engineers, and train the technicians who set up, tested, and troubleshot demos.

•Created Demo Quick Setup Guides for TMEs and staffers, significantly reducing setup times.

•Built and updated a Data Center Infrastructure (Data Center Demo Lab in DMZ) -- a scalable deployment model with high ROI.

•Delivered remote and on-site training and support, including discussing solutions with customers.

Technical Marketing Engineer II June 1999 – December 2007

●Supported Cisco’s Service Provider Solutions and Enterprise Business Units.

●Collaborated with the Service Provider and Enterprise Marketing teams to design and deploy customer demonstrations, including targeted campaigns for specialized verticals – banking, retail, and education.

● Areas of technology focus included Zero Touch Deployment (ZTD), Managed Services, Threat Detection and Mitigation, Enterprise Networking, Application and WAN Optimization, and Data Center & Virtualization.

●Member of the team that developed and executed the first-ever Innovation Experience.

●Built and maintained test beds for functionality of Cisco and competitive products. Wrote functional and performance test plans. Documented procedures and published test reports.

●Assisted the field by supporting customer visits and updating/maintaining web pages.

●Contributing author for Cisco Press’ book, Access VPDN Solutions Guide.

●Developed training material for Sales Engineers and assisted during training labs.

●Received multiple individual and team achievements and awards, including recognition for work on integration of Scientific Atlanta and Cisco Service Provider marketing efforts.

Network Infrastructure Engineer July1998 – May 1999

●Assigned to Cisco’s Service Provider Business Unit to support the Remote Access Solutions

●Built and Configured Routers, Switches and Access Servers for New Product Introduction, Global Sales Training, Executive Briefing Center, and Competitive Analysis.

●Maintained product Knowledge Database on New Products for Sales teams.

●Supported customer Beta testing.

●Shipped Equipment to sales offices and trade shows.

EDUCATION & CERTIFICATIONS

Master of Management in Information Systems

University of Dallas - Irving, Texas

Capstone Focus: Software Engineering Capability Maturity Model

Bachelor of Business Administration (B.B.A.) Industrial Administration

University of Piraeus, Piraeus, Greece

Google IT Automation with Python Professional Certificate - West Valley College (2025)

Google Data Analytics Professional Certificate - West Valley College (2024)

Google IT Support Professional Certificate - West Valley College (2024)

AWS Certified Cloud Practitioner - AWS Certifications (2023)

VMware vSphere, Juniper and Ciena - Custom Accelerated Courses (2008-2020

CCNA and CCNP - Cisco Certifications (2000-2008)

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