Information Technology Secret Clearance

Core Qualifications

Strategic Planning

Advanced Information Technology Skills

Performance Optimization

Technology-Driven Solutions Implementation

Crisis Management

Organizational Leadership

Productivity/Efficiency Improvement

Multi-Site Operations

Decision-Making

Secret Clearance since 07/1/90; Top Secret Clearance since 11/08/07

Professional Experience

US Army - 513th Military Intelligence Brigade, Fort Gordon, GA 30905-5298

Supervisor: May Contact – Tyron Generette, 706-***-****

Hours: 40 per Week

System Administrator/2210/IA-03; Salary: $75,200/yr; 3/2007-Present

Apply sharp technological acumen and advanced communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering hardware and software education. Provide technical support for PC-based automated systems while analyzing software and hardware capabilities to identify users IT requirements. Strategically define, develop and execute enterprise-wide hardware and software standards instrumental to boosting productivity, efficiency and quality of technological operations. Proficiently test, install and configure computer operating systems, application software and in-house development application for the 513th LAN/WAN/CAN. Actively support the 513th War fighter mission by monitoring and supporting the helpdesk local and remote users on various networks.

Steer the structuring and implementation of results-driven information system policies and procedures substantially improving performance. Conduct comprehensive review and analysis of operations to identify and implement current established network security protocols and plans to ensure user compliance with security policy. Utilize an established tracking system to successfully track problem resolution and conduct analysis. Serve as Video technician as well as other duties as assigned that involved setting up the VTC, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines.

I advise on the vulnerabilities and threats to computer systems for various networks to include: Nonsecure Internet Protocol Router (NIPR), System Secret Internet Protocol Router (SIPR), and Joint Worldwide Intelligence Communications (JWICS). Develop correspondence security countermeasures necessary to protect sensitive and classified information processed on computer equipment. Make recommendations on approval of various computer operations based on security guidelines. Provide guidance/support for protection of information technology systems, accreditation procedures/ appropriate computer security measures, Communication Security/compromising emanation control criteria (TEMPEST). Participate in the development of hardware/software safeguards to reduce risks during electronic processing of sensitive information. Coordinate technical vulnerability testing/network assessments for users to counter unauthorized attempts to enter Automation Information Systems.

US Army - 5th Signal Command Enterprise Control Center, Mannheim, Armed Forces Overseas, Germany

Supervisor: May Contact - Steven Beauford, 314-***-****

Hours: 50 per Week

System Administrator/GS-2210-12; Salary: $65,896/yr; 4/2005-Present

Drove all system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results. Steered technical evaluation, justification and procurement of IT system, with strong focus on maximizing productivity, efficiency and performance.

Proactively supported and guided acquisition, installation and operation of personal computers, servers, peripheral equipment and associated components.

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Appointed System Administration and Quality Assurance Analyst, with full accountability for planning, coordinating, modifying, implementing and troubleshooting APC/LPC servers. Exhibited strong customer service skills in supporting all customers’ needs, operations, maintenance, and server administration with client-based computers located throughout USAREUR on matters pertaining to APC/LPC systems. Effectively monitored, updated and maintained IT hardware and software systems, as well as systems resources including performance, capacity, availability, serviceability, and recoverability, integral to ensuring system availability, functionality, integrity, and efficiency.

Promoted strict adherence to rigorous information security/information assurance policies, principles, and practices in the delivery of systems administration services. Applied strong interpersonal relation skills toward collaborating with team members in managing the day-to-day operations of the APC/LPC servers and all related computer systems and hardware. Efficiently prepared supporting documentation while closely following standard operation procedures. Relied upon to lend expertise in handling all hardware and software maintenance contracts. Thoroughly analyzed cost-effectiveness, supporting system developers.

US Army - HQ 5TH SIGCMD, Mannheim, Armed Forces Overseas, Germany

Supervisor: May Contact - Rodney Hooks, 621-***-****

Hours: 50 per Week

System Analyst/GS-2210-12; Salary: $59,643/yr; 9/2004-4/2005

Served as a Staff Action Officer in the Engineering and Implementation Division, with responsibility for overseeing the establishment of new information systems and configuration management. Illustrated sharp managerial abilities in leading the modernization of existing facilities for the European Theater.

Designed, developed and implemented effective solutions to organize requirements of EURCOM, USAREUR.

Spearheaded diverse administration and managerial activities in effectively planning, coordinating and integrating technical aspects of communications and automation. Evaluated overall requirements in order to determine and recommend strategic policies. Promoted superior service and exceptional client satisfaction in assisting customers. Proactively supported the justification of funding equipment requirements, procurement and support services. Contributed solid technological knowledge and skills in analyzing, organizing and evaluating complex information systems.

Exhibited solid leadership qualities in coordinating and leading assigned projects and reported/directed command project development, further illustrating ability to manage multiple functions. Advised team members and senior management on probable impact of proposed standardized systems, new equipment configurations and ADP equipment interface. Developed and executed policies and procedures to ensure reliability and accessibility of information systems and to defend against unauthorized access to systems, networks, and data.

DDEAMC Department of Radiology - Fort Gordon, GA 30905

Supervisor: May Contact - MSG Enriquez, 706-***-****

Hours: 40 per Week

Computer Assistant/GS-0335-GS7; Salary:$43,500/yr; 1/1999-9/2004

Contributed solid technological acumen in serving as the System Administrator for the Composite Hospital Computer System (CHCS). Installed and maintained current applications and Radiology Information systems, emphasizing efficiency and performance. Applied advanced communication skills toward providing user performance access and counseling. Managed software/hardware capabilities for the Powerscribe dictation systems and the Hospital Information Systems (HIS) including Radiology Information Systems (RIS).

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Integral member in the integration, installation, upgrade and trouble call for all PC Workstation in Radiology including Nuclear Medicine. Steered troubleshooting with technical computer issues concerning Windows NT and Windows 2000 Operating systems and all other software applications.

Relied upon to lend technological skills as the Technical Administrator for the internal control of the voice activated system (Dictaphone, Powerscribe) and as Administrator for mini-DIN-PACS system for Ultra Sound image. Served as Web Page Manager for the Department of Radiology's policies and procedures. Maintained full accountability for managing the tests and analyzing computer hardware and software malfunctions to promptly resolve physical and logical processing problems. Coordinated support actions with users, management, and contract personnel, demonstrating strong detail orientation and organizational abilities. Conducted detailed review and analysis in order to effectively troubleshoot all aspects of systems including hardware/software and communication lines.

E-Z Go Textron Company - Augusta, GA 30909

Supervisor: May Contact - Ms. Elferson, 406-***-****

Hours: 40 per Week

Help Desk Analyst; Salary: $28,388/yr; 9/1998-1/1999

Proactively assisted all company staff concerning technical support. Utilized and maintained Magic system to route work orders according to system program. Instrumental in the initial setting of the Help Desk system to take in calls for any technical support issue, exhibiting strong technological and communication talents. Handled all calls concerning programs and operating systems, monitored help desk calls, and identified messages and indications for system problems, contributing multitasking and problem solving abilities.

Prior Experience

St Joseph Hospital - Augusta, GA 1997-1998

Help Desk Specialist

US Army Directorate of Information Mgmt. National Training Center - Fort Irwin, CA 1995-1997

Computer Specialist

Fleet Numeric Oceanography Center - Monterey, CA 1990-1995

Computer Specialist

Lead Computer Operator

Education

BS Business Administration with a minor in Physiology Monterey Peninsula College GPA 3.50 -1986

Computer Networking - Augusta Technical College, 2 years, 19 Semester Credit Hours, GPA 3.95.

Microcomputers & Business Administration - Barstow College, 20 Semester Credit Hours, GPA 3.85

Newburgh Free Academy, High School, 1982

Training/Certifications

Windows NT Administration, 21 hours

Administration and Support for Windows 2000, 10 weeks

Programming Microsoft Access 2000, 10 weeks

Contracting Officers Representative Course, 40 hours

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Training/Certifications

-Continued-

Access 2007 Course, 40 hours

Windows 2000 Administration and Support Course, 40 hours

Microsoft Office 2000 Administration and troubleshooting, 40 hours

Unix Administration and Support Course, 40 hours

Microsoft Windows XP Administration and Support Course, 40 hours

System Administrator/Network Manager Security Course, 40 hours

Information Assurance Division, 40 hours

A+ Certification Course

IA/CN I AND II Certification

OU Administration Certification

Network Manger Security

COMPTIA/Security+ Certification

Government Purchase Card CLG001 Section 895 and Acquisitions

Technical Skills

DHCP severs, Microsoft Exchange 5.5, Exchange 2003, SANS (storage area network), APC (area processing center), other migration software, Virtual Machine software, data recovery, Active Directory, Quest Migration, NetIQ, Remedy, OU administration, Spectrum, Microsoft Office, WINDOWS NT platform

Achievement Awards

9 Performance Awards: 11/2010, 11/2008, 11/2007, 11/2006, 11/2005, 11/2004, 11/2003, 11/2001, 11/2000, 11/1999, 11/1996 & 11/1995,

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