Customer Service Front Office

Toikeious C. Watson- Christian

*** *** ***** ** ****** City, AL 36869 706-***-**** ********@*****.*** PROFESSIONAL SUMMARY

Over 15 years of customer service and front office experience with leading retail companies. Highly competitive, passionate, persuasive, and articulate. Successfully motivated and led teams of 10-15 to peak performance levels.

Skills

- Typing speed: 35 WPM

- Independent and team-working ability

- Excellent interpersonal and communication skills

- Knowledge of HIPAA Confidentiality and Privacy Policies

- Proficient in MS Word, Excel & Outlook

- Scheduling and time management

- Budgeting

PROFESSIONAL EXPERIENCE

Open Door Community House, Children’s Assistant

09/2022 - Present, Columbus, GA

- Tutored K-1 students in reading and math

- Prepared lesson plans and tracked attendance

- Organized games and activities

The Icehouse, LLC, Office Manager

09/2019 - 09/2022, Columbus, GA

- Managed office operations and supervised staff

- Handled phones, filing, cash drawer, payroll

- Organized meetings and deliveries

Garrett Harrison Stadium, Concessions Manager

08/2018 - 05/2020, Phenix City, AL

- Coordinated inventory and vendor relations

- Managed records and compliance

- Performed inventory control and cash management

Arise Virtual Solutions, Customer Service Representative 11/2018 - 03/2021, Remote

- Handled 50+ calls incoming calls daily for Home Depot and TurboTax

- used CRM software, chat platforms

- Maintained customer satisfaction of 95% and solved problems

- Processed orders, returns, and refunds

Wonderland Childcare, Childcare Assistant

04/2009 - 12/2010, Columbus, GA

- Prepared meals and snacks

- Assisted with games and tasks

- Helped with homework and social events

Walmart, Cashier/Customer Service

03/2005 - 08/2009, Phenix City, AL

- Processed transactions and managed cash drawer

- Ensured customer satisfaction

- Maintained records and file management

EDUCATION

- Allied Health Institute, Ft. Lauderdale, FL - Certificates in Medical Office Assistant and Medical Billing and Coding (09/2010)

- Sparks Technical Community College, Eufaula, AL - Certified Nursing Assistant (12/1996)

- Eufaula High School, Eufaula, AL - GED (05/1995)

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