Customer Service Operations Manager

Brice MOUTON

904-***-**** *************@******.*** West Palm Beach, Florida LinkedIn

Dynamic professional with proven experience in business analysis, project coordination, and operations. Skilled in leading projects, analyzing data, and streamlining solutions across logistics, customer service, and business development. Strong collaborator with a focus on improving efficiency and driving results. PROFESSIONAL EXPERIENCE

COMPOSIL – PARIS, FRANCE

OPERATIONS MANAGER – LOGISTICS & CLIENT SERVICES May 2024– July 2025

• Oversaw day-to-day operations across logistics, site coordination, and client accounts in France.

• Led operational planning, scheduling, and team coordination, resulting in a 20% increase in service efficiency.

• Conducted over 40 on-site audits and implemented process improvements to reduce delivery delays and boost satisfaction.

• Managed key client relationships while ensuring seamless coordination with the logistics and ReUse teams. RXO / GENERAL MOTORS – MICHIGAN, USA

LOGISTICS ANALYST MAR 2023 – MAY 2024

• Supported logistics coordination across U.S. and Canadian markets.

• As a native French speaker, improved communication and service delivery with Quebec-based clients, helping increase delivery volume by 10%.

• Monitored KPIs and collaborated with operations teams to support consistent, data-driven improvements. AUTOBOUTIQUE - JACKSONVILLE (FL), USA

BDC MANAGER AUG 2020 - SEPT 2021

• Responsible for customer service through phone and in-person contacts.

• Strategic development of the company’s website, online awareness, and promotion.

• Managed and supervised the website and audit team. EDUCATION

KENT STATE UNIVERSITY

Kent (OH), USA

Bachelor in Business Administration, specialization in finance Feb. 2022 – Present SINCLAIR COMMUNITY COLLEGE Dayton (OH), USA

Associate degree in Business Management Aug. 2019 - Feb. 2022 JACKSON HIGHSCHOOL

OTHER EXPERIENCE

Jackson (OH), USA

Feb. 2016 - May 2019

AVIATION LICENCE

Canton (OH), USA

A-Cent Aviation, pilot school Aug 2019 - Sept 2021 CAPTAIN Akron (OH), USA

International soccer team - Cleveland-Akron

AREA OF EXPERTISE

Jan.2018 – May 2019

Native French Data analytics

Native English CRM Tools (Salesforce, Hubspot)

Problem solving Notion, Slack

Project management

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