Customer Service Representative

DANIELLE HOLEMAN

WORK

EXPERIENCE

Customer Service Representative, CRP Jan 2023 - Nov 2023

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Entrepreneur CEO, 01/01/2018 - Present Event Planner & Tax Preparation Jan 2017 - Present Bring Other People vision with the help of Partnerships also responsible for finding unique paths for clients using my talent and Craft. Prepare Client tax each year and help with IRS needs and documents needed handling all the paperwork necessary.

Youth Development Officer, Department of Rehabilitation Services March 2024 - Present SUMMARY Dedicated Customer Service professional, Behavioral Health, and Communication with knowledge of service delivery and proven multitasking abilities. Experience with working with Behavioral Individuals. Influential leader that cares. Seeking a position where I can expand my Criminal Knowledge.

*************@*****.***.*** 240-***-**** Washington,DC www.amothersdreamevents.com

Job requires Supervision of youth to provide a safe and secure environmen. Facility is 24Hours With Drafts overnight secure evaluation while youth are sleep. Proper Document paperwork noted 24hours to ensure youth are detained but well and not at harm.

Member Service Representative, United Health Group Feb 2021 - Nov 2022

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets. Warehouse Associate, Nordstroms Aug 2020 - Dec 2021 Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing, and labeling merchandise.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new, and potential customers.

Helped customers locate products and checked store system for merchandise at other

sites.

Answered customer questions regarding sizing, accessories, and proper care for

merchandise.

Sales Associate, Marshalls Mar 2020 - Aug 2020

• Customer Service

• Criminal Law

• Medicare

• Business Management

• Credit Card Payment Processing

• Performance Analyst

• Problem-Solving Ability

• Supervision

KEY SKILLS

EDUCATION

Charles Herbert Flowers High School

Major in General Studies

Final GPA: 3.20

High School Diploma Aug 2004 - June 2007

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