Social Media It Support

Doreen Shlyne Manyonge

Email: **************@*****.***

Phone: +254-***-***-***

Location: Nairobi, Kenya

Career Objective

Motivated and skilled ICT Officer with a Diploma in Information and Communication Technology from Mahanaim Educational Institute and hands-on experience in IT support, hardware/software maintenance, and network troubleshooting. Eager to join a reputable company in Dubai where I can contribute to IT efficiency, cybersecurity, and digital growth.

Key Skills

- ICT User Support & Troubleshooting

- Hardware and Software Installation

- LAN/WAN Configuration and Maintenance

- Data Backup and Recovery Procedures

- Antivirus and System Security Management

- Microsoft Office Suite and Google Workspace

- Basic Router Setup and Wi-Fi Management (e.g., Tenda)

- Social Media & Online Product Posting

- Technical Documentation & Inventory Tracking

Soft Skills

- Strong Communication

- Problem Solving

- Time Management

- Attention to Detail

- Fast Learner

- Teamwork and Adaptability

- Professionalism and Confidentiality

Education

Diploma in Information Communication Technology (ICT)

Mahanaim Educational Institute, Nairobi

Completed: 2025

Work Experience

ICT Assistant – Divine Fragrances

Nairobi, Kenya 2024 – Present

- Provided ICT support for computer systems, software, and networks.

- Assisted in troubleshooting internet and router connectivity.

- Managed digital product listings on social media and e-commerce platforms.

- Supported day-to-day business operations using ICT tools.

Waitress – Njeri Wa Uji Hotel

Nairobi, Kenya 2020 – 2023

- Served customers in a busy hospitality setting.

- Maintained hygiene, managed orders, and supported kitchen operations.

- Developed strong communication and teamwork skills.

Computer & Technical Skills

- Microsoft Word, Excel, PowerPoint

- Email and Internet Usage

- Router Configuration (Tenda)

- Data Entry & Record Keeping

- Print and Scan Operations

- Basic Graphic Design Tools

Languages

- English – Fluent

- Kiswahili – Fluent

Referees

Available upon request

Doreen Shlyne Manyonge

Nairobi, Kenya

**************@*****.***

+254-***-***-***

14th July 2025

Hiring Manager

Dubai, UAE

RE: Application for ICT Officer Position

Dear Hiring Manager,

I am writing to express my interest in the ICT Officer position advertised. I hold a Diploma in Information Communication Technology from Mahanaim Educational Institute and have practical experience in technical support, system troubleshooting, and digital operations.

Currently working at Divine Fragrances, I provide IT assistance, support computer systems, and help manage digital content for online platforms. I am a fast learner, committed to excellence, and confident in my ability to contribute to your company’s IT department in Dubai.

I am available for an interview at your convenience and look forward to the opportunity to contribute to your team.

Thank you for considering my application.

Yours sincerely,

Doreen Shlyne Manyonge

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