Technical Support Customer Service

Thomas N.Tran

**** **** ****** *****,*****,Arizona 85282 602-***-**** *******@*******.***

OBJECTIVE

I aspire to obtain a business relationship so I may utilize my computer skills,as well with the company.I have worked extensively with Data Entry &Entry Level,through many companies previously. WORK EXPERIENCES

Technical Support May 2017-November 2017

TurboTax Tier 1,Tempe,Arizona

Nail Technician April 2009-2017

Angel Touch Nails,Laveen,Arizona

Greeted clients and provided excellent customer service Salesman January 2006-April 2009

Fry’s Electronics Retail,Tempe,Arizona

Provided excellent customer service,operated in sales,and stocked inventory Return Item and Processing Clerk March 2004-January 2006 Wells Fargo Corporation Operations,Phoenix,Arizona

Prepped and cleaned checks,re-inked code checks,filed checks into bundles,and processed customers

Entered key entry of checks into personal accounts and revied home equity audits

Managed,copied,and filed mail

Internet Technician Support July 2002-February 2004 2Wire Technical Support Representative,Tempe,Arizona

Tier 1 internet technical support

Assisted customers to powercycle to their modem,set up customers’ email,and connected emails to remote desktop

Upsold customer satisfaction for better high internet speed SKILLS

Computer literate:Use and remove troubleshooting/repair of:

Windows XP through Windows 10

Preferred,not required:OS X (10.7 and newer)

Preferred,not required:Android and iOS

Microsoft Office Suite

Preferred,not required:Bundled OS X applications (iTunes,life)

Attached and networked printers

Remote troubleshooting and repair of network functions in a remote environment.(Note:This pertains to LAN, WAN,and Wi-Fi in primarily simple workgroups.)

Remote troubleshooting and repair of PC hardware in a remote environment

Preferred,not required:Knowledge of malware removal and prevention Additional:

MAC,iOS or Android skills a plus approx.35+wpm 10-key:approx.11000 +kspm Alphanumeric:Approx.8000+kspm Office filing

Data entry Multi task procedures

EDUCATION &Achivements

General Educational Development 1999

Mesa Community College,Mesa,Arizona

FBLA EVIT,Regional Conference Impromptu Speaking 3rd place

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