Customer Service

Pilar Cervantes

Houston, TX Phone: 832-***-**** Email: ***************@*****.***

Professional Summary

Highly motivated, adaptable, and dependable professional with experience in vehicle programming and international logistics. Proven ability to manage technical tasks, customer service, and sensitive documentation across diverse roles. Demonstrated strengths in multitasking, communication, and resolving problems under pressure. Fluent in English and Spanish, with a consistent track record of professionalism, attention to detail, and exceeding expectations in fast-paced environments.

Skills

• Data Visualizations

• Machine Learning

• Object-Oriented Programming

• Usability Understanding

• Team Collaboration

• Problem Solving

• Adaptability

• Customer Service

• International Logistics

• Microsoft Office (Word, Excel, Teams)

• Bilingual Communication

Soft Skills

• Strong work ethic and reliability

• Excellent communication with diverse clients and teams

• Patience and professionalism under pressure

• High adaptability and willingness to take on new tasks

• Friendly, respectful, and team-oriented

Languages

Bilingual – Fluent in English and Spanish

Experience

●CAR COMPUTER PROGRAMMER NPC AUTOMOTIVE JULY 2023 – SEPTEMBER 2024

●Documented software development processes and procedures.

●Corrected errors by making appropriate changes and rechecking program to produce desired results.

●Researched emerging technologies to stay current with industry trends.

●Analyzed user needs and software requirements to determine design feasibility.

●Compiled and wrote documentation for development and revisions, inserting comments in code.

●Trained users on software use and function of programs.

●EXPORT COORDINATOR NORTH ATLANTIC INT’L OCEAN CARRIER OCT 2024 – JULY 2025

●Coordinated export logistics, ensuring documentation and scheduling were completed accurately and efficiently.

●Provided in-person and phone-based customer service, addressing concerns and guiding clients through the shipping process.

●Managed sensitive client data (IDs, addresses) for customs filings through government systems.

●Worked closely with international colleagues / customers in Honduras, El Salvador, Guatemala, and Costa Rica.

●Communicated with drivers and truckers receiving vehicles from customers and auctions.

●Created shipping quotes and checks for delivered goods

●Managed vehicle inventory documents.

●Adapted quickly to changing schedules and assisted with additional responsibilities as needed.

●Maintained professionalism, punctuality, and positive attitude daily.

Education

HIGH SCHOOL DIPLOMA ROSE M. AVALOS P-TECH JUNE 2023 HOUSTON, TX

References available upon request.

Contact this candidate