Customer Service Call Center

AYODEJI PASEDA

https://www.linkedin.com/in/paseda-ayodeji +234********** Ayodeji5804@gmailcom

EDUCATION

OLABISI ONABANJO UNIVERSITY Ogun State, Nigeria

BSc. Public Administration 2021

WORK EXPERIENCE

HEIRS LIFE ASSURANCE (Client Services Focused) Lagos, Nigeria Customer Service Representative Intern Oct 2024 – April 2025

● Delivered customized financial and insurance strategies to over 100 individual clients, contributing to a 15% rise in client base within 6 months.

● Performed detailed needs assessments, increasing the accuracy of recommendations by one-quarter.

● Tracked and interpreted market developments, refining pitch delivery and driving a notable upsell rate across multiple product lines.

IYOL I KRISTU SECONDARY SCHOOL Benue, Nigeria

Nysc Intern (Games and Class Teacher) Feb 2023 – Jan 2024

● Educated more than 200 students in Social Studies and Government, driving measurable improvement in exam outcomes.

● Initiated a school-wide sports program that increased athletic engagement by nearly one-third.

● Mentored emerging student leaders and collaborated with administrators to streamline event execution and school policies. KIMBERLY-CLARK, NIGERIA Lagos, Nigeria

Graduate Intern – Administrative/Customer Support Jun 2022 – Jan 2023

● Managed calendar scheduling for the Managing Director’s office, streamlining daily operational flow for top leadership.

● Drafted sensitive communications and supported high-level presentation prep for board meetings.

● Served as a cross-functional liaison during site closure activities, ensuring 100% deadline compliance for administrative wrap-ups. CORE COMPETENCIES

● Critical Thinking & Problem Solving

● Communication (Written & Verbal)

● Data Monitoring & Performance Tracking

● Collaboration & Cross-functional Teamwork

● Customer Relationship Management

● Adaptability in Fast-paced Environments

● Organizational Skills & Attention to Detail

● Task Prioritization & Emotional Intelligence

● Remote Work Readiness & Adaptability

● Tools: CRM (HubSpot, Zendesk – familiar), Microsoft Office Suite, Canva, Capcut, Google Suite, Meta Business Suite, Zoom. VOLUNTEERING & PROJECTS

PAD A GIRL (Nysc Community Project) 2023

● Delivered hygiene and self-care workshops to 400+ students in rural secondary schools, facilitated menstrual health education and career guidance for adolescent girls and coordinated resource distribution, including sanitary supplies, in under-resourced areas. CAR ENTHUSIAST PAGE (Social Media Freelance Project) 2024

● Organically grew a Facebook page from 1 to over 1,900 followers through consistent content creation, audience engagement and, strategic posting. Managed visuals, captions and analytics using Canva and Meta tools to build a loyal community and refine growth strategy.

ADDITIONAL

Certifications & Training: CIPD – Human Resources Foundation(Ongoing), Fundamentals of Digital Marketing (Google, 2021), HR Performance & Employee Development (Udemy, 2021), Soft Skills for Sales Professionals (LinkedIn Learning, 2020), Warehouse

& Supply Chain Management (Udemy, 2020)

Languages: Fluent in English.

Contact this candidate