Customer Service Representative

Isaac Nelson

*** ***** **. **********, ** ***** P: 502-***-**** *******@*****.***

Recent English graduate with a background in customer engagement, creative storytelling, and project coordination. Eager to jump into any challenge and find a place where I can work hard and create lasting connections while making a lasting impact on the world. EDUCATION

Western Kentucky University Louisville, KY

Bachelor of Arts May 2024

Major in English with a focus in Creative Writing; Minor in Journalism Relevant Coursework: Academic Research & Writing; Digital Photography; Creative Writing; Graphic Design; Interview & Article Writing.

WORK EXPERIENCE

SPENCER’S COFFEE Bowling Green, KY

Line Cook Jan 2022 – Present

● Support High-Volume Operations While Maintaining Excellent Communication: Collaborated with kitchen and front-of-house staff to maintain smooth service during busy hours, ensuring accuracy, efficiency, and high-quality food preparation.

● Thrive in Fast-Paced Environments with Strong Time Management: Successfully managed multiple orders at once by prioritizing tasks, meeting tight deadlines, and consistently upholding cleanliness and food safety standards.

BEAR PADDLE SWIM SCHOOL Louisville, KY

Youth Swim Instructor/Customer Service Representative May 2021 — Aug 2022

● Deliver Personalized Instruction & Monitor Progress: Taught swim lessons tailored to each child’s level using engaging, curriculum-based methods. Assessed progress, provided feedback, and kept families informed to support growth.

● Support Operations & Enhance Customer Experience: Handled scheduling, memberships, and front-desk tasks while maintaining a welcoming environment and building strong relationships with families.

SELF-EMPLOYED Louisville, KY

Driveway Maintenance May 2020 — Aug 2022

● Operations Management: Managed day-to-day operations, including scheduling jobs and overseeing timely project completion to ensure customer satisfaction.

● Purchasing & Budgeting: Handled purchasing and budgeting by sourcing quality materials at competitive prices while maintaining cost control.

● Marketing & Financial Administration: Promoted services through word-of-mouth and flyers, growing a local customer base, prepared invoices, tracked payments, and maintained accurate financial records.

AWARDS & HONORS

2023 & 2024 Barter College Playwright Festival Winner 2023 Western Kentucky New Works Festival Participant 2020-2021 Thomas W. Wilson Sr. Scholarship Winner

SKILLS

● Proficient with Adobe Suite

● Familiar With Audacity Audio Editor

● Digital Photography

● Editing

● Writing (Creative, Professional, Copy)

● Efficient Communicator

● Problem Solver

Contact this candidate