Customer Service / Supervisor

LARAMIE SHEA

Lexington, OK *****

**********@*****.***

+1-405-***-****

Professional Summary

Experienced and values-driven Operations and Team Supervisor with over 10 years of experience in facility management, shift supervision, and customer-facing service environments. Known for ethical leadership, staff development, and performance management in high-stress, high-responsibility roles. Skilled in team coordination, training, conflict resolution, and process improvement. Adept at balancing organizational needs with the human side of leadership. Seeking to bring resilience, integrity, and results-oriented management to a forward-thinking organization.

Work Experience

Automotive Technician

WALMART – Norman, OK

January 2025 – Present March 2019 – March 2020

- Performed diagnostics, routine maintenance, and repairs on customer vehicles

- Provided customer service and advised on necessary repairs

- Trained new associates and maintained safety protocols

- Supported efficient team workflow and daily operational goals

Shift Operations Supervisor (Formerly Acting Lieutenant)

CLEVELAND COUNTY DETENTION CENTER – Norman, OK

March 2020 – December 2024

- Led shift operations and supervised teams of 10–15+ staff in a 24/7 secure facility

- Coordinated incident response, staff assignments, and compliance checks

- Mentored new staff and led official onboarding/training as Training Officer

- Managed reports, personnel evaluations, and internal investigations

- Recognized for rapid promotion and ethical leadership under pressure

Shift Leader

TACO BELL – Purcell, OK

2013 – 2018

- Supervised fast-paced crew operations and shift transitions

- Managed register, inventory, and customer concerns

- Provided new hire training and mentorship

- Maintained store cleanliness, food safety, and service standards

Education

High School Diploma

EPIC CHARTER SCHOOL – Oklahoma City, OK

Graduated 2018

- Completed senior year while raising a newborn son

- Attended Lexington Public Schools (Grades 6–11)

Skills

• Team Supervision

• Training & Development

• Operational Leadership

• Conflict Resolution

• Process Improvement

• Incident & Risk Management

• Customer Service

• Time Management

• Ethical Decision-Making

• Adaptability Under Pressure

Certifications

• CPR & First Aid Certification (2020–2024)

• Jail Training Officer (Completed 2021)

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