Customer Service Call Center
Resume:
Lady Vhick S. Vinluan
Address: ***** ******* ***. ********* ** 92505
Contact No.: 951-***-****
Email Address: *************@*****.***
Education:
Early Childhood Education (12 units)
Norco College (EAR 20, EAR 24, EAR 28 and EAR 42)
February to July 2024
Basic Computer Operations (Data Encoding)
Caloocan City Manpower Training Center
Vocational Course (January to April 2010)
Bachelor of Science in Hotel and Restaurant Management Philippine Women’s University – Edsa, Quezon City
School Year 2000 to 2004
Certificate:
Child Development Associate Teacher Permit Document Number: 250065890 Issuance Date: 12/09/2024 Expiration Date: 01/01/2030 Adult and Pediatric First Aid/CPR/AED - 01MEVC3
Date Completed: 09/19/2024 Expiration Date: 09/19/2026 Job Experience:
Infant Teacher
Corona-Norco Family YMCA
Sept. 9, 2024, up to the present
1100 River Road Corona CA 92878
Duties: Making sure that all the children are having a clean and safe environment all the time. Preparing a lesson plan every week, updating/recording all the children DRDP’s, serving breakfast, lunch and snacks. Checking and/or changing diapers every hour. Always follow rules and regulations and training new people who’s joining my team. Customer Service Representative/Call Center Agent
Convergys Philippines Inc.
July 2016 to January 2017
San Lazaro St. Manila Philippines
Duties: Accept calls from Macy's and Bloomingdales customers and help them process their orders online, help them look for their item’s availability in different stores. Helping them as well with their Credit Card and other concerns regarding their Macy’s and/or Bloomingdales account.
Customer Care Officer/Call Center Agent
Pilipinas Teleserve Inc. (Globe Accounts)
July 15, 2014, to March 31, 2016
Carlos Palanca Street., Quiapo Manila Philippines
Duties: Accept calls from Globe Telecom customers and answer all their inquiries about their accounts. Help them troubleshoot if they got internet problem or book an appointment if it needs to be check in their address. Help them pay their bills online and answer all their billing inquiries.
Data Encoder
Eco Outsource Inc. (Accounting Company)
May 2010 to August 2013
119 Paso de Blas, Valenzuela City Philippines
Duties: Encoding tax information on Tax Forms for our clients. Do their Ledgers, print and file their Income Tax forms in different branches make sure we didn’t miss any of them before the Income Tax Due. Filling and bookkeeping once a month for a regular Clients.
Cashier/Customer Service
Watsons Personal Care Store Inc.
October 6, 2008 to March 6, 2009
2nd Level The Podium Branch Philippines
Duties: Helping or assisting customers find their items or beauty products inside the Store and help them pay via cash or card.
Customer Service Representative
Philippine Pizza Incorporation (Pizza Hut Customer Service) June 2006 to January 2007
Araneta Center, Cubao Quezon City Philippines
Duties: Accept calls from Pizza Hut customers and help them process their orders, repeat their orders to make sure I got it correctly and let them know the total before placing it. Tell them the estimated time of delivery before ending their call. Receptionist
Max’s Restaurant (Ermita Inc.)
August to November 2005 (Resigned)
Basement, Shangri-La Plaza Branch
Duties: Greeting the customers who’s coming in to order to go or dine-in. Walking them to their table, handling their menu for them and call and introduce their server before leaving them.
Receptionist, Cashier and Dining Crew
Tempura Japanese Restaurant
November 2004 to May 2005
Tomas Morato Street, Quezon City Philippines
Duties: Greeting the customers who’s coming in to order to go or dine-in. Walking them to their table, handling their menu for them and if they are ready to order I’m taking their orders properly. After few months I was trained to become a Cashier using the POS Cash register.
Personal Information:
Born on October 27, 1983, 40 years old, female, married with son, naturally born Filipino, but I am a U.S. Citizen now. 5’2” in height, 100lbs in weight, Christian in faith, can speak and write English and Tagalog languages, hardworking, dedicated, fast learner, willing to be train, can work with minimum supervision, and proficient in both oral and written communication.
Character References:
Geraldine Thompson – Infant Teacher
Corona Norco Family YMCA
1100 River Rd. Corona CA 92878
Sandra Alvarado – Site Supervisor
Corona Norco Family YMCA
1100 River Rd. Corona CA 92878
Edith Nicolas – Owner
Remarkable Radiant Skin Care
3050 W Lincoln Ave. Suite B Anaheim CA 92801
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