Information Technology Customer Service, banking specialist

Briana Frometa

727-***-**** ************.**@****.***

SKILLS

Computer Security

Information Technology

Cash Register Operation

Stock Control

Coordination Skills

Merchandising

Sales

Shopping

Filing Skills

Accounting

Business Requirements

Automotive Industry

Logbooks

Friendliness

Problem Solving

Security Awareness

JavaScript (Programming

Language)

Customer Relationship

Management

Microsoft Office

Administrative Operations

Customer Service

EMPLOYMENT H I S TORY

Cashier at Circle K,, Odessa

January 2019 — May 2020

Helped customers complete purchases, locate items and join reward programs. Answered questions about store policiesand addressed customer concerns. Restocked and organized merchandise in front lanes. Worked closelywith shift manager to solve problems and handle customer concerns. Checked identificationfor proof-of-age for alcohol and tobacco sales. Replenished sales floormerchandise and organized shelves, racks and bins for optimal appearance. Reconciled cash drawer at startand end of each shift, accounting for errorsand resolving discrepancies. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Promoted customer loyaltyand consistent sales by deliveringfriendlyserviceand knowledgeable assistance. Operated cash registerfor cash, check and creditcard transactionswith excellent accuracy levels. Worked flexibleschedule and extra shifts to meet business needs. Completed inventory counts and ordered merchandise. Maintained cash drawer of $250-$1000 per shift. FERMAN AUTOMOTIVE

December 2021 - August 2023

As a BDC Agent I helped manage all 11 Ferman Dealerships in Tampa Bay Inbound/Outbound calls

Filing

Emailing

Worked with Xtime And VINS Systens

Scheduled appointments

Stayed up to date with all processes as they were different for each dealership. Banking Specialist at Morgan Automotive Group

August 2023 — Present

I'm the bank specialst over Jaguar Land Rover of Sarasota and Honda of Fort Myers, Auditing

Cleaning accounts

Creating reports for all Florida credit unions each day Handle Dealer reserve funding

Handle contract funding

Deposit hundreds of thousands of dollars in checks a week Navigate CashPro for bank reports, bounced checks, check info, etc. Send daily funding report over to the dealerships

Handle invoices and statements coming in and out

Stylist at Levis, Lutz

January 2018 — July 2019

Quickly learned new skillsand applied them to daily tasks, improving efficiencyand productivity.

Greeted customers ready to answer any question or provide assisstance. Maintained the foundational vision that was intended for the store by keeping products neat and tidy as traffic

Telephone Skills

Knowledge of Mathematics

Communication Skills

L ANGUAGES

English

Spanish

passed through.

Offered fashion advice and often toured customers through the store to show them the wide varietyof options.

Assissted in putting together outifitsthat customers feltgreat about allwhile keeping them in the fittingroom.

Relationshipbuilding was important at Levi's, and I made itmy daily goal to create these relationshipsso that

customers feltmore comfortable shopping with me.

Stocking and backstocking allproduct.

Handled cash registerdaily, andhelped with closing. Smoothie Expert at Planet Smoothie, Land O lakes

January 2015 — November 2018

Worked to maintain outstanding attendance record, consistentlyarrivingto work ready to startimmediately.

Activelylistenedto customers' requests, confirming fullunderstanding before addressing concerns.

Increased customer satisfactionby resolving [product or service]issues. Carried out day-to-day duties accurately and efficiently;including maintaintance and cleaning the entire store

and soft serve machines, portioning fruit, and handling cash. Used coordination and planning skillsto achieve resultsaccording to schedule Waitress at Fresco Pizza, Land O' Lakes

January 2018 — November 2018

I considered this a "temp" job for the experience and extra cash; Fresco Pizza and Planet smoothie wereconviniently side by side neighbors.

Demonstrated respect, friendlinessand willingness to help wherever needed Answered the phones to take orders.

Cut and boxed each pizza.

Cleaned the tables and waited guests.

Receptionist at Sunlake High School, Land O' Lakes January 2014 — July 2015

Answered centraltelephone system and directed callsaccordingly. Greeted incoming visitorsand customers professionallyand provided friendly, knowledgeable assistance.

Managed multiple tasksand met time-sensitivedeadlines. Sorted, received and distributedmail correspondence between departments and personnel. Maintained some partialsecurityby monitoring logbook, issuing student passes, and unlocked the gate for students who needed to leave school early. Drafted professionalmemos and lettersto support school objectivesand growth. EDUCATION

Bachelor of Science in Cybersecurity at Saint Leo University, Dade city January 2017 — January 2021

Associate of Art at Pasco Hernando State College at Wesley January 2015 — May 2017

High school diploma at Sun lake High School, Land O' Lakes January 2012 — May 2015

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