Qa Engineer Business Analyst
Resume:
Jeremiah Nielsen
Senior Mobile Software QA Engineer/Lead
Profile
A passionate and experienced mobile software QA expert with several years of success in reviewing, analyzing and testing features, system integration and overall software functionality. Has a goal of identifying and preventing complex software problems with the goal of providing world class user experience. Has ~20 years of combined manual testing experience on Android, iOS, OTT (TV apps) and web platforms, as well as leading and managing onshore and offshore QA teams. Possesses a proven track record of having impeccable collaboration skills and the innate ability to effectively and efficiently communicate with cross-functional teams to enhance the overall software package quality and delivery.
Employment History
Senior Mobile Software QA Lead at NBA (National Basketball Association, Secaucus, NJ
September 2023 — April 2025
• Lead manual QA tester for the NBA Android TV Fire TV applications.
• Provided weekly sprint/release reports for management.
• Created several ‘How To’ documents in Confluence.
• Secondary responsibilities were to provide testing on tvOS (Apple TV), Roku and the NBA website.
• Subscription purchase testing across all mobile platforms.
• Sprint retros and planning.
• Story testing and estimations.
• Release management for Android TV and Fire TV.
• Provided go/no go for all releases.
• Managed regression testing.
• Bug reporting and management.
• Created test plans and test cases.
• Jira bug and story management for Android TV and Fire TV.
• Local Access testing (Geo and regional restriction testing).
• Live NBA game simulation testing.
• Ads testing.
• Trained and mentored new contractors that came on board. Details
2631 W Mont Sur Dr
Riverton, 84065
United States
**********@*****.***
Links
GitHub
Skills and Tools
Android and iOS manual
testing
Web app manual testing
Agile / Scrum
SDLC / STLC
API (REST) Testing
Analytics Testing
Test Plans / Test Planning
Test Case creation
Requirement Traceability
Matrix (RTM)
Onshore / Offshore QA Team
Lead / Management
Defect / Bug logging and
monitoring
Process improvement
Root Cause Analysis /
Problem resolution
Risk Assessment
Release Management
Documentation / Reporting
Story Estimation
Measuring KPIs
User Acceptance Testing (UAT)
UI/UX testing
Senior Mobile Software QA Lead at Beachbody, Santa Monica, CA March 2021 — April 2023
• Lead manual QA tester for the Beachbody Android and iOS applications.
• Provided testing on all supported connected device platforms
(Fire TV, Roku, tvOS, Android/Google TV and Chromecast).
• Managed and led mobile onshore and offshore QA team activities.
• Advocated to management to transition to more automation testing vs. manual testing for quicker releases and faster test cycles.
• Worked with Armenian offshore automation team to help create and plan automation test strategy and reporting for stakeholders.
• Worked with Armenian offshore automation team to identify automation test case candidates to directly speed up regression test cycles, and to adhere to mandatory two week release cycles.
• Worked with Armenian offshore automation team to help create automation test cases.
• Sent daily bug, backlog and Mobile QA project status reports to all stakeholders.
• Created effective test strategies and test plans for all releases.
• Managed and maintained Regression Test Suites.
• Participated in Story estimation activities.
• Reviewed consumer feedback on our internal feedback tool, App store ratings and reviews and from Customer Care.
• Reviewed and analyzed system specifications.
• Executed manual test cases and analyzed results.
• Reported bugs and errors to development teams.
• Helped troubleshoot issues reported from Customer Care.
• Conducted post-release/ post-implementation testing. -Android and iOS manual testing -Web app manual testing -Agile / Scrum
-SDLC / STLC -API (REST) Testing -Analytics Testing -Test Plans
/ Test Planning -Test Case creation -Requirement Traceability Matrix (RTM) -Onshore / Offshore QA Team Lead / Management
-Defect / Bug logging and monitoring -Process improvement -Risk Assessment -Release Management -Documentation / Reporting
-Story Estimation -Measuring KPIs -User Acceptance Testing (UAT)
-Regression Testing
• Worked closely with cross-functional teams to ensure quality Tools throughout the softwaredevelopment lifecycle.
• API testing (Postman, Proxyman, Charles and Fiddler).
• Analytics testing (Amplitude and Charles).
• Device, OS and browser compatibility testing.
• Bug logging, bug/backlog management, bug scrubbing, and bug triage.
• Identified gaps in current QA processes and help implement improved process changes. -Android Studio / ADB -Google Play Developer Console -Xcode (for crashes, logs, simulator, etc..)
-TestFlight
Device, OS and Browser
compatibility testing
Bug logging, bug/backlog
management, bug scrubbing,
and bug triage
Regression Testing
Android Studio / ADB
Google Play Developer
Console
Amazon Developer Console
Xcode (for crashes, logs,
simulator, etc..)
TestFlight
Apple App Store Connect
Charles
Postman
GitHub
Amplitude Analytics
Confluence
Firebase
Crashlytics
App Tester
Jira
Azure DevOps/ADO/TFS
TestRail
HP ALM/Quality Center (QC)
Bugzilla
BuddyBuild
LogRocket
Bitrise
Instabug
Vysor
Mobizen
QuickTime
Perfecto Mobile
Keynote DeviceAnywhere
Pluto (Android Debugger)
• Managed and coordinated UAT testing activities (e.g. created
-Apple App Store Connect accounts, UAT defect management and UAT stakeholder reporting.
Senior Mobile and Web QA Contractor at Cream Team (My C2C Company), Salt Lake City, UT
June 2020 — February 2021
• Manual testing on mortgage company’s mobile app.
• Manual testing on mortgage company’s mobile website.
• Manual testing on mortgage company’s web app.
• Manual testing on mortgage company’s website/intranet.
• API testing (Postman, Charles and Fiddler).
• UI/UX testing.
• Regression testing.
• Exploratory testing.
• Smoke testing.
• UAT testing.
• Device, OS and Browser compatibility testing.
• Bug logging, bug/backlog management, bug scrubbing, and bug triage.
• Communicate cross-functionally with Development, PM and UI/UX teams for all project related tasks.
• Sent daily bug, backlog and QA project status reports to all stakeholders.
Mobile QA manager/Senior Mobile QA Engineer at Cricut, South Jordan, UT
June 2016 — May 2020
• Lead manual tester for Cricut Design Space Android and iOS applications.
• Used AzureDevOps for Bug management/backlog, Bug Triage/Scrub, Test Plans, Test Cases, Regression Test Suite, User Stories, Estimation tracking, and internal QA Wiki for the Cricut Design Space mobile app (iOS and Android) and the Web App.
• Managed and led onshore mobile QA team of 3 members.
• Managed and led offshore mobile QA team of 4 members.
• Responsible for all iOS and Android mobile app releases.
• Tested and qualified API endpoints using Postman, Fiddler, Charles and Stetho tools.
• Advocated to management to transition to more automation testing vs. manual testing for quicker releases and faster test cycles.
• Worked with Bangalore offshore automation team to help create and plan automation test strategy and reporting for stakeholders.
• Worked with Bangalore offshore automation team to identify automation test case candidates to directly speed up regression test cycles, and to adhere to mandatory two week release cycles. Automation efforts sped up regression test cycles by 2-3 days.
• Worked with Bangalore offshore automation team to help create automation test cases.
• Responsible for localization testing of 10+ different languages on both iOS, Android and web apps.
JSON formatters
Proxyman
Fiddler
Android TV
Amazon Fire TV
Roku
tvOS (Apple TV)
• Led and managed Triage, Backlog and Stand up activities.
• Managed the iOS and Android UAT and Beta test programs.
• Worked directly with iOS and Android development managers on a daily basis to ensure QA and Development readiness.
• Responsible for creating Test Plans for all iOS and Android app releases.
• Provided QA estimates, resources and scope for mobile app projects.
• Reviewed and approved all test cases created by the mobile QA team.
• Responsible for testing API calls, Analytics, In-app Purchasing, Localization, Bluetooth, In-app purchasing, entitlements, etc…).
• Provided mobile QA reports (daily, weekly, monthly) to the Executive Team.
• Identified mobile app crash trends and getting the crashes fixed.
• Reviewed all iOS and Android mobile app store reviews for issue trends and general feedback.
• Reviewed all iOS and Android in-app consumer feedback for issues trends, possible feature requests and general feedback.
• Helped implement an effective and efficient defect management process which streamlined the handling of defects on a daily basis.
• Helped implement an emergency production issue escalation process which helped us retain 99.999% system up time.
• Helped implement a SDLC process that best fit our company's needs which helped streamline our production release process.
• Interviewed and hired new employees for the mobile QA team.
• Managed and led QA testing efforts for our internal tools applications (non-mobile).
• Responsible for managing iOS and Android test sandbox environments to ensure everything could be tested prior to production releases.
• Worked directly with Marketing and Sales teams to ensure both iOS and Android apps were ready for important marketing campaigns and promotions.
Senior Mobile QA Analyst/Onshore QA Lead at Productive Edge, Chicago, IL
October 2015 — May 2016
• Lead manual tester for Vitality Today and Park Chicago Android and iOS applications.
• Tested and qualified API endpoints using Fiddler and Charles tools.
• Managed and led offshore QA team of 8 members.
• Managed and led our client's UAT and Beta test teams.
• Created test plans, test approaches, test strategies and test cases for mobile app projects.
• Reviewed, analyzed and provided feedback and
recommendations for test cases created by our offshore QA team.
• Advocated to management to transition to more automation testing vs. manual testing for quicker releases and faster test cycles.
• Worked with Belarus offshore automation team to help create and plan automation test strategy and reporting for stakeholders.
• Worked with Belarus offshore automation team to identify automation test case candidates to directly speed up regression test cycles, and to adhere to mandatory two week release cycles.
• Worked with Belarus offshore automation team to help create automation test cases.
• Provided QA estimates, resources and scope for mobile app projects.
• Documented test results and provided test progress/status via reports for each sprint/iteration.
• Identified and managed issues and defects for each assigned project.
• Delivered Test, UAT and Beta app builds to internal and external test teams via Crashlytics application.
• Monitoring user/consumer feedback reported on iOS and Android production applications.
• Investigated, researched and attempted to resolved issues reported on Apple and Google app stores as well as the “Leave Feedback” function located within the mobile app.
• Responsible for reviewing mobile applications and providing UI and UX recommendations to stakeholders.
• Managed onshore and offshore test device inventory.
• Purchased new mobile devices as new devices and OS's were released.
• Created feature documentation as new features were released within our mobile application.
• Managed emergency production issue escalations reported by client executives.
• Created RCA (Root Cause Analysis) documentation for emergency production issues.
• Managed Mobile API tools.
• Managed JIRA dashboards.
• Managed QA Sprint planning.
• Trained and mentored new QA employee's after hire.
• Interviewed and hired new offshore QA employees.
• Worked at client site 40% of the time.
Senior Mobile and Web Software QA Lead at Turner Broadcasting Systems (TBS), Atlanta, GA
December 2011 — September 2015
• Lead manual tester for March Madness Live and NBA Android and iOS applications.
• Tested and qualified API endpoints using Fiddler and Charles tools.
• Used Jira for Bug management/backlog, Bug Triage/Scrub, Test Plans, Test Cases, Regression Test Suite, User Stories, Estimation tracking, and Project Tracking for the MML (March Madness Live),NBA and NCAA mobile apps (iOS and Android), and the Web Apps.
• Worked with onsite automation team to identify automation candidates to speed up regression testing. Created automation test cases for automation team.
• Managed the iOS and Android UAT and Beta test programs.
• Created Test Plans, Test Approaches, Test Cases and Regression Test Suites in HP ALM.
• QA web/mobile lead for all www.nba.com web projects.
• QA web/mobile lead for all NBA iOS and Android mobile app projects.
• Responsible for JSON API testing for all NBA.com scoreboards via structured data team.
• Responsible for mobile and web test planning and design.
• Responsible for mobile and web test case development.
• Responsible for mobile network and device testing on MML mobile Application.
• Responsible for identifying, logging, tracking and following up on bugs/defects reported on the MML application and NBA.com web migration/redesign.
• Responsible for providing usability recommendations to Turner development in order to make their mobile application and NBA.com team sites as user-friendly as possible.
• Responsible for providing daily summary QA updates to all stakeholders involved with the MML and NBA.com migration/redesign project.
• Performed live simulation testing on simulated NCAA Men's basketball games.
• Performed live game testing on live NCAA Men's basketball games.
• All MML testing was conducted on the following Smartphone and Tablet OSes: All versions of Android; all versions of iPad iOS and all versions of iPhone iOS.
• All NBA.com migration/redesign testing was conducted on the OSes: IE7, 8 and 9; Google Chrome; Mozilla Firefox and Apple Safari.
• Performed Android debug testing using Android SDK to obtain video player load times and other analytics.
• Performed Web/Mobile web service validation on live structured data.
• Responsible for creating Test Plan/Test Approach/Test Strategy documents for all projects.
• Participate in scrum meetings for all projects.
• Participate in product design meetings for all projects.
• Responsible for creating test plans, test cases and test strategies based off of requirements, wireframes and test environments.
• Managed/lead for offshore QA team based out of India (team of 5-6 members).
Mobile Software QA Engineer at Wipro, Atlanta, GA
June 2011 — November 2011
• Mobility QA analyst for Cobb EMC Android, iOS and Blackberry applications.
• Responsible for mobile test planning and design.
• Responsible for mobile test script development.
• Responsible for mobile network and device testing on Cobb EMC Web Application.
• Responsible for managing communication between Wipro, Cobb EMC and other participating vendors regarding status and progress updates about testing procedures and results.
• Responsible for identifying, logging, tracking and following up on bugs/defects reported on the Cobb EMC Web Application.
• Responsible for providing usability recommendations to Cobb EMC in order to make their web application as user-friendly as possible.
• Responsible for providing daily summary QA updates to all stakeholders involved with the project.
• All testing was conducted on the following Smartphone and Tablet OSes: Android; iPhone, iPad; Blackberry; Symbian; Windows Phone 7.0 and 7.5.
Mobile Web QA Analyst at Nokia, Alpharetta, GA
December 2005 — June 2011
• Managed support for the Verizon Wireless mobile project (Wireless Sync) that consisted of over 500,000 wireless e-mail and mobile device management subscribers.
• Global Subject Matter Expert for Nokia's Unified Mobile Messaging Services – Ovi Mail, Nokia Messaging Email, Nokia Messaging Chat, social messaging and Nokia's Ovi Apps and Services.
• Mobile QA analyst that consisted of bug reporting, bug tracking, follow-up on bugs/fixes, running test scripts and using QA lab computers for performance testing.
• Performed UAT, regression, acceptance, alpha and beta testing on all platforms of mobile devices and tablets.
• Assisted Nokia IT Team with UAT testing of Contact Center system tools as well as provided Contact Center feedback from early stages of software deployment.
• Assisted IT Team with UAT testing of Knowledge Management solution as well as provided customer feedback from early stages of software deployment.
• Created and published FAQs, Announcements, Alerts, Sales Materials, Training Materials, and procedures for internal Nokia employees, Customer Care Agents, and external consumers.
• Responsible for making sure all regions were localizing knowledge base articles.
• Conducted weekly Knowledge Management and Project Deployment meetings with teams in Buenos Aires and Sao Paulo.
• Assisted in project implementation of Nokia's Knowledge Management solution with Nokia.com world-wide websites.
• Project planner responsible for deploying Nokia's Knowledge Management software to Nokia Local Sales Units, Service Vendors and Nokia Contact Centers.
• Deployed Symbian S60 and S40 simulators and emulators for Contact Center Agents and Internal Nokia Employees.
• Project planner for deploying, monitoring and maintaining product and service competence testing for all internal and external support agents.
• Administrator for all mobile messaging (IM, e-mail and social media) support tools.
• Assisted in designing the Nokia Messaging email tool.
• Provided tool requirements and features that were necessary to make the tool solve issues.
• Responsible for hosting weekly meetings with Product Management and Development to report any critical known issues from consumers in regard to the Nokia Messaging suite and Ovi services.
• Scheduled and assisted in training Contact Center Vendors' Trainers, Contact Center Agents, Telesales Agents, and Senior Care Agents in Nokia's Wireless Services and Products.
• Conducted weekly meetings with Contact Center Managers to assess agent competence testing results for newly launched products and services.
• Facilitator of weekly meetings with Contact Center Managers to discuss Service Levels, training needs and issue trending.
• Prepared Contact Centers for new product releases and created early warning process reports for Product Management after a product had been released.
QA Analyst / Data Center Operations Team Lead / Senior Level Escalation Support Lead / Data and Telecom Engineer at Intellisync, Salt Lake City, UT
April 2000 — December 2005
• Responsible for 24-7 data center operations and activities.
• Created on-call schedule for real time monitoring of mobile voice portal web applications.
• On-site PBX and voicemail administrator.
• Responsible for managing and maintaining all telecom services which included two DS3's (56 T1's).
• Project planner for three different voice and data migration projects that extended our main office to three different expansion offices in our building.
• Responsible for managing support escalations from Tier 3 Verizon Wireless agents for Intellisync Mobile Suite issues.
• Identified bugs, logged bugs, tracked bugs, tested bugs and proved that bugs were fixed in a timely manner.
• Ran data, voice and T1 lines for all employees on-site.
• Mobile Quality Assurance – UAT, regression, acceptance, alpha and beta testing on mobile devices.
• Manual test cases were executed as well.
• Managed relationships for all facility vendors and contractors.
• Managed and maintained the backup system for the data center.
• Responsible for data center co-location operations and activities. Education
High School Diploma, East High School, Salt Lake City, UT September 1993 — June 1995
General Studies, Salt Lake Community College, Salt Lake City, UT July 1995 — July 1996
Business Management, University of Phoenix, Murray, UT January 2000 — July 2000
Georgia Perimeter College, Roswell, GA
January 2006 — January 2008
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