Customer Service Courier Driver

GARRETT BROUSSARD

**** **** **, *******, ** *****

510-***-**** **************@*****.***

Driver’s License: Class C

Objective

Reliable and safety-conscious driver with over 6 years of experience in transportation, delivery assistance, and logistics. Proven track record of punctuality, professionalism, and customer satisfaction. Seeking a courier driver position where I can leverage my navigation skills, strong work ethic, and attention to detail to ensure efficient and timely deliveries.

Core Skills

• Safe Driving & Route Planning

• Time Management & Reliability

• Customer Service & Communication

• GPS/Navigation Proficiency

• Inventory Handling & Package Loading

• Compliance with Safety Regulations

• Basic Vehicle Maintenance

• Problem Solving Under Pressure

• Knowledge of Local Bay Area Routes

• Use of Delivery Apps (e.g., Uber, Roadie, Amazon Flex)

Professional Experience

Warehouse Worker – Wayfair

Oakland, CA Oct 2019 – Present

• Managed incoming and outgoing shipments to support warehouse-to-customer delivery operations.

• Unloaded and received inbound furniture orders, including manually moving large and heavy goods.

• Inspected products for damage and documented any issues.

• Performed repairs on boxes, reboxed when needed, and ensured products were properly prepared for shipment.

• Picked deliveries from inventory, staged them by truck and stop number, and managed the flow of products.

• Monitored order management systems and documented overages, shortages, and damage.

• Documented inspection results and failure evidence using RF guns, Google forms, and other systems.

• Identified opportunities for improvement and contributed to process optimization.

• Maintained safety and compliance while fulfilling daily tasks.

• Comfortable repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift.

• Assisted the warehouse floor as needed, was cross-trained in other departments, and performed additional tasks as assigned.

• Collaborated with team members to meet shipping deadlines and maintain inventory accuracy.

Uber Driver – Uber Technologies

Bay Area, CA Nov 2017 – May 2019

• Completed over 500 trips with a 4.9-star passenger rating.

• Managed daily driving routes efficiently using GPS and live traffic updates.

• Maintained vehicle cleanliness and ensured safe, comfortable rides.

• Delivered excellent customer service by adapting to individual needs and preferences.

Delivery Helper – Bluestar

Fremont, CA Jan 2016 – Aug 2017

• Loaded and unloaded packages for residential and commercial deliveries.

• Assisted drivers with navigation and real-time route adjustments.

• Ensured delivery safety standards were met during transport and handling.

• Maintained accurate delivery records and collaborated with logistics teams on route planning.

Education

Oakland High School

Oakland, CA Graduated Jun 2004

High School Diploma

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