Quality Control Customer Service
Resume:
Rossilyn Ross
Grand Prairie, TX *****
************@*****.***
Professional Summary
Well Qualified Quality Control Lead with expertise experience in quality improvements and unyielding safety standards. Talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable and ensure standards meet expectations and legal compliance. Seeking opportunities to expands skills while facilitating company growth.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Logistics/Customer Service
Nordstrom-Dallas, TX
February 2021 to Present
• Conducted regular inventory audits to maintain accurate stock levels and prevent overstocking or shortages
• Instituted safety protocols resulting in zero workplace accidents over the past 3years
• Implemented lean principles such as just-in-time inventory management to reduce waste and improve efficiency
• Conducted regular audits to ensure compliance with safety regulations and industry standards
• Optimized warehouse layout for better space utilization and increased efficiency by 30% or better
• Streamlined return merchandise authorization (RMA) process resulting in a 25% reduction in processing time
• Implemented quality control measures to minimize errors in order fulfillment process
• Led a team of 5warehouse staff in the accurate receiving, storing, and shipping of goods
• Developed and implemented efficient logistics strategies to optimize supply chain processes
• Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
Quality Control Lead
Stitch Fix-Grand Prairie, TX
July 2015 to January 2020
• Triage incoming receipts that fail AQL inspection and coordinate our buying team and vendors in the event an RTV is required.
• Conduct randomized audits of outgoing shipments, inventory storage, and various warehouse processes to ensure they consistently follow the quality standards and sharing feedback with proper teams.
• Subject matter expert on all thing's quality to train warehouse teams on processes such as AQL, shipment presentation, and product safety.
• Analyze trends in various quality reports and provide feedback to warehouse leaders on where teams are excelling and areas of opportunity that have a direct impact on cost, efficiencies, and/or the client experience.
• Work with cross-functional partners to ensure process and system evolution does not have negative downstream impacts on inventory quality, the client experience, or vendor relationships.
• Drive network alignment around quality standards and processes to ensure we consistently deliver a seamless and delightful client experience.
• Performs daily quality checks as required to ensure all company, customer, and regulatory specifications and requirements are met.
• Builds people capability through effective employee relations, hiring, training, and communication for front-line hourly and salaried personnel.
• Motivate team members to achieve plan goals.
• Provide training and coach others in the interpretation of results.
• Ensure quality packages are sent to consumers.
• Ensure product is clear of stains, smells, rips, and tears before sending to consumers.
• Ensure correct tagging of product.
• Identifying line drops and removing any obstacles of drops.
• Identifying mis-bins and RTVs.
• Reporting associates daily, weekly, and period progress.
• Identifying and working with associates who are behind on reaching their goals.
• Tracking associates' overtime, VTO, PTO, and etc.
• Customer service.
• Assumes additional responsibilities as required. Education
High School Diploma
Ennis High School-Ennis, TX
May 2001
Computer Programming
Navarro College-Corsicana, TX
Fashion Marketing
El Centro Community College-Dallas, TX
Skills
• Quality assurance
• Engaging (4 years)
• Windows
• Leadership (2 years)
• Multitasking (4 years)
• Problem solving (2 years)
• Safety procedures (3 years)
• IT skills
• Assembly (2 years)
• Attention to detail (4 years)
• Microsoft Excel (2 years)
• Written and verbal communication (3 years)
• Retail sales (2 years)
• Quality Control (3 years)
• Inspections and audits (2 years)
• Team building (3 years)
• Planning and organization skills
• Leadership skills (3 years)
• Technical skills
• Product inspections (3 years)
• Customer Service (3 years)
• Quality control
• Fashion retail (2 years)
• Quality processes (3 years)
• Time management (4 years)
• Merchandising
• Warehouse experience (4 years)
• Customer relationship management
• Quality management
• Customer service (2 years)
Additional Information
• LOGISTICS
Nordstrom Galleria
• October 2024-July 2025
• Shipping
• Handling Hazmats
• Consolidation
• Induction Program
• Shipping packages out in timely fashion
• Damaging out items
• Returning items to customers
• Return items to vendors
• Handling Expedited Items
• RFID Scanner Experience
• Properly Shipping out packages wrapped and secure
• Picking and Scanning incoming inventory
• Sorting inventory
• Data Entry Excel
Contact this candidate