Customer Service Office Manager

SAMANTHA FARLEY

Cell Phone 586-***-**** Email ********.********@*****.***

Objective

I am an energetic and career minded individual with a record that reflects responsibility, organization, leadership, and detail-oriented professionalism that is seeking growth and opportunity.

Skills

Proficient in Microsoft Word, Excel & PowerPoint

Active Listening

Empathic

Collaboration

Excellent customer service

Willingness to Learn

Office Management

Critical Thinking

Experience

Kaul Funeral Home, Office Manager & Funeral Assistance, Flexible shifts, January 2019-Current

Negotiate contracts for prearranged funeral services.

Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters

Provide families with death-related logistical support subsequent to their loved ones' passing

Explain goals, policies, or procedures to staff members

Communicate organizational policies and procedures

Maintain and complete operational records such as state required documents for tracking and prepared reports for compliance.

Supervise employees. Schedule activities or facility use. Promote products, services, and programs.

Monitor organizational compliance with regulations.

CSL Plasma, Roseville, MI Phlebotomist, Roseville, MI, Flexible shifts, June 2010-April 2016

Self-monitored mandatory training to meet center training and regulatory requirements.

Performed venipuncture of donors

Set up, disconnect the plasmapheresis machines as well as monitored the programming

Monitored donors during donation process and manage donor reactions.

Perform all duties required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment per standard operating procedures.

Evaluated vein performance of the donors to identify possible problems; made necessary corrections to expedite donation time and ensure product quality and donor safety.

Oakridge Supermarket, Head Cashier, Fraser, MI, Flexible shifts, October 2006-June 2010

Responsible for supervising cashiers

Ensured customer service is of the highest standard

Provided guidance and training to cashiers.

Handle customer complaints and resolved any issues that would arise.

Handled cashier shifts, assigned tasks and activities.

Education

Fraser High School, Diploma, Fraser, MI 2005-2009

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