Entry-Level Customer Service

Elizabeth Martinez, Freight Dispatcher

Glendale, 85306, US, 602-***-****, *********@*****.***

Summary

Dedicated and adaptable Entry-Level Freight Dispatcher with 5+ years of professional driving experience. Proficient in managing logistics, maintaining communication with clients, and ensuring timely deliveries. Achievements include consistently maintaining a rehireable status from multiple employers and excelled in on-the-job training. Proven ability to handle high-pressure situations, ensuring efficient operations. Eager to leverage strong organizational and problem-solving skills to optimize dispatch processes and enhance transportation efficiency.

Work Experience

09/2020 – 07/2025

Professional Driver, Mr. Bults Inc. (MBI)

Phoenix, AZ

●Operated day cab semi trucks to transport trailers from transfer stations to landfills.

●Collected and delivered waste and recyclable materials efficiently.

●Maintained a consistent work schedule of six days a week, encompassing 10 to 14 hour shifts.

07/2020 – 08/2020

Forklift Driver, Goodwill Central AZ Transportation

Phoenix, AZ

●Achieved certification in forklift operation and roll-off truck experience.

●Executed duties as required on a daily basis, adapting to fluctuating needs.

●Conducted trailer swaps with daycabs and RDC, loading semis at store locations, and managed roll-off truck operations for container and compactor pickups.

●Utilized forklift during non-peak times.

●Maintained rehirable status upon departure.

11/2017 – 07/2020

Professional Driver, US Max / now Freight One (same owner)

Chicago, IL

●Demonstrated proficiency in managing paper logs and ELDs for regulatory compliance.

●Skilled in operating 10-speed, 13-speed, and 18-speed transmission vehicles.

●Accumulated nearly four years of driving experience across varying weather conditions on the East Coast and the West.

●Collaborated effectively with dispatchers, brokers, and maintained excellent customer service standards.

●Adhered to a demanding schedule including five months on the road, one week home, and continued flexibility with extensive over-the-road experience.

●Maintained rehirable status upon departure.

10/2016 – 10/2017

Professional Driver, May Trucking

Phoenix, AZ

●Recruited directly from driving school due to exemplary work ethic, commitment, and understanding of professional driving standards.

●Excelled during on-the-job training, displaying dedication to mastering essential driving skills and requirements.

●Maintained an accident-free and fine-free record.

●Departed with rehirable status.

Education

03/2015 – 12/2016

College of America

GED, string

Phoenix, AZ

2015 – 12/2016

Roadmaster

AAIT, string

Phoenix, AZ

Skills

Rolloff experience

Forklift experience

PTI

ELD’s

10speed

13 speed

18speed

technical communication skills

Superior Navigation skills

understanding of hours able to work/meet deadlines

communication with internal and external customers

customer service

patience

understanding of the trade

Ambition to expand technical skills and abilities

Fast Learner

Seeking remote dispatch opportunities following an accident. I possess excellent skills within the CDL industry.

Contact this candidate