Call Cente

SHAREE WOODS

Patient Registration Clerk PT - (Swing Shift)

Contact: 559-***-****

**** **** **.

Stockton, CA 95206

**************@*****.***

Objective

Experienced Patient Registration Clerk and Call Center Representative with 19+ years in healthcare administration. Skilled in patient data entry, call center operations, scheduling, and HIPAA compliance. Passionate about providing excellent patient care and customer service with a warm, professional approach. Seeking an opportunity to grow within CMC.

Education

Castlemont High School – Oakland, CA

GPA: 3.5

Key Skills

• Patient Data Entry & Registration

• HIPAA Compliance

• Call Center & Multi-Line Phone Systems

• Scheduling & Front Desk Support

• Medical Coding (ICD-9)

• Customer Service & Problem Solving

• Team Collaboration

• PBX and Fax Operation

Experience

Home Health Aide Private Care

March 2020 – July 2022 Julie Hoogeveen 209-***-****

May 2016 – 2020 Brian Dekruyf 209-***-****

• Assisted patients with daily activities, personal care, and mobility.

• Monitored vitals, administered medications, and recorded patient progress.

• Transported patients to appointments and provided companionship.

• Maintained accurate records of care and services provided.

Front Desk Receptionist Call Center Representative

Sutter Gould Medical Foundation Sept 2006 – Feb 2011 Lorraine Balta 209-***-****

• Answered high-volume inbound calls and routed to appropriate departments.

• Scheduled patient appointments and managed medical records.

• Greeted and assisted patients in person and over the phone.

• Maintained HIPAA compliance and optimized provider schedules.

Patient Registration Clerk

San Ramon Regional Center Sept 1994 – May 2004 Vince Russo 925-***-****

• Registered patients, collected information, and processed check-ins.

• Supported multiple departments with scheduling and records.

• Maintained confidentiality and accuracy of medical records in compliance with HIPAA.

Contact this candidate