General Manager Four Seasons
Resume:
WORK EXPERIENCE
General Manager at Bracha Villas Management March 2017 – Present
Led expansion from 15 villas (21 bedrooms) to 52 villas (133 bedrooms) with high guest satisfaction and profitability.
Achieved consistent year-on-year revenue growth and enhanced ADR through digital and pricing strategies.
Maintained strong occupancy through peak and off-peak seasons with a focus on direct bookings and SEO.
Developed SOPs, training programs, and guest experience systems that earned Tripadvisor Traveler's Choice Best of The Best multiple years. Built a high-performing team culture and strong relationships with villa owners. June 2019 – December 2020
General Manager (Pre-Opening & In-Charge) at Qubika Boutique Hotel
Managed the full pre-opening phase: team recruitment, SOP development, operational setup. Transitioned into GM In-Charge post-launch after leadership vacancy; ensured hotel stability, budget control, and guest experience.
Recruited and transitioned new GM while maintaining daily oversight from Bali. August 2016 – March 2017
Assistant Sales Manager at Novotel Banjarmasin Airport Led corporate and travel agent segments; increased room sales by 10% YoY. Built strong partnerships and directed a small sales team toward market growth. SUMMARY
Dynamic and visionary hospitality leader with over 15 years of progressive experience in hotels, villas, and lifestyle properties. Proven expertise in pre-opening, operational turnaround, and long-term growth strategies. Successfully led the transformation of Bracha Villas, launched Qubika Boutique Hotel, and managed both day-to-day operations and cross-functional teams across multiple locations. Trusted by ownership for both hands-on execution and strategic planning. Passionate about creating meaningful guest experiences and sustainable, performance-driven hospitality brands.
RINDO SANTOSO S.PSI
General Manager
Pre-Opening Specialist Lifestyle & Villa Hospitality Expert Bali
*****.*******@*****.*** LinkedIn: https://www.linkedin.com/in/rindo-santoso CORE COMPETENCIES
Pre-Opening & Brand Launch
Commercial & Revenue Strategy
Lifestyle Hospitality Positioning
Guest Experience Optimization
Sustainability & CHSE Protocols
Team Leadership & Culture Building
SOP Development & Efficiency
Owner & Stakeholder Engagement
March 2013 – July 2016
Resident Manager at Weta International Hotel – Surabaya Oversaw 100-room hotel operations with full departmental responsibility. Strengthened brand presence through guest loyalty, staff development, and cost controls. November 2011 – February 2013
Assistant Resident Manager at Weta International Hotel – Surabaya Supported full hotel operations, resolved guest issues, and coached junior leaders. Helped execute SOP improvements and staff performance plans. January 2009 – October 2011
Assistant Manager at PT. Sonokembang Tunas Jaya – Surabaya Supported full hotel operations, resolved guest issues, and coached junior leaders. Helped execute SOP improvements and staff performance plans. April 2008 – January 2009
Reporter at TRANS7 (PT. Duta Visual Nusantara Tivi Tujuh) – Jakarta Produced and delivered news stories for national TV. Strengthened skills in research, communication, and storytelling—useful for PR and media engagement.
September 2006 – March 2008
Teller at Bank Mega – Surabaya
Managed day-to-day banking transactions with a focus on service and accuracy. Developed discipline and attention to detail applicable in operational hospitality roles. EDUCATION
Bachelor of Psychology (S.Psi)Surabaya University – Focus in Industrial & Organizational Psychology
AWARDS & HONORS
Tripadvisor Traveler’s Choice Best of The Best – Bracha Villas (2022–2024) Moderator – International Tourism Leader Summit 2024 Speaker – Pelatihan Bisnis Pondok Wisata & Villa (Bali Tourism Board, 2022) Public Figure – BPN (Iklan Layanan Masyarakat, 2016) 1st Place – Duta Wisata Kakang Trenggalek 2004
4th Place – Duta Wisata Raka Jawa Timur 2005
LANGUAGES & TECHNICAL SKILLS
Languages: Bahasa Indonesia (Native), English (Fluent) Systems: VHP, Oracle, Channel Manager, Microsoft 365, Canva, Photoshop (Basic) Tools: Google Business, Meta Business Suite, OTA Management, SEO & Content Strategy PROFESSIONAL AFFILIATIONS
Vice Chairman of Membership – IHGMA (Indonesian Hotel General Manager Association) DPD Bali
Member – PHRI Bali (Indonesian Hotel & Restaurant Association)
Contact this candidate