Administrative assistant

Kimberly Wagner

Sicklerville, NJ 856-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Highly accomplished and detail-oriented financial professional with extensive experience in accounting, finance, and administrative operations. Proven expertise in revenue cycle management and denial reduction, alongside financial analysis, process optimization, and billing. Recognized for delivering and exceeding business goals, enhancing efficiency by 20% and reducing costs by 7%. A customer-focused team player with strong analytical, organizational, and problem-solving skills, consistently providing meticulous attention to detail.

CORE COMPETENCIES

Financial Operations: Revenue Cycle Management, Patient Accounting, Billing & Collections, Accounts Receivable/Payable, Cash Flow Management, Financial Reporting, Reconciliation, Forecasting, Auditing

Data & Systems: Data Analysis, Data Entry, EDI (Quick Remit), INVISION Patient Management, OAS, Microsoft Office Suite (Word, Excel, PowerPoint), Support Magic Help Desk System

Process Improvement: Process Optimization, Quality Assurance, Policy Development, Workflow Streamlining, Business Process Assessment, Problem Solving

Project & Team Leadership: Project Coordination, Staff Training & Development, Team Leadership, Policy Implementation, Cross-functional Collaboration

Administrative Support: Records Management, Document Imaging, Information Verification, Office Administration

Z for various facilities, managing the process from patient registration through billing and customer follow-up until account satisfaction.

Analyzed and reviewed processes to enhance patient information efficiency and accelerate collection techniques, improving revenue.

Ensured managed care insurance processing adhered to contract specifications to avoid untimely filing, resulting in elimination of transfers to bad debt.

Ensured deductibles and co-pays were collected at point of service.

Completed statistical, trending, and graphical reports for various hospitals monthly to compare and review revenue cycle management.

Made recommendations for increased cash flow and more aggressive collection procedures.

Proof Operator (Encoder)

Wachovia, Westmont, NJ

February 2005 – October 2005

Encoded all checks and deposits processed daily through the financial institution.

Ensured checks and deposits were balanced and grouped into batches according to financial institution branches.

Maintained a minimum keying speed of 1800 KPM.

Insurance Billing Representative/Collector

Capital Collection Services, West Berlin, NJ

September 2009 – October 2012

Verified and billed bad debt accounts for multiple clients of the collection agency.

Ensured accuracy of insurance and billing information; billed accounts within timely filing limitations per managed care contract specifications.

Appealed claims as needed.

Collaborated daily with collectors to ensure accounts were processed, validated, and accurately assigned patient responsibility.

Worked with minimal supervision.

ADDITIONAL RELEVANT EXPERIENCE

Inventory Control Quality Assurance

Target, Logan Township, NJ

November 2021 – October 2023

Implemented quality control measures, ensuring products met industry standards.

Managed inventory levels to optimize efficiency, increasing overall efficiency by 20% and preventing stockouts.

Conducted audits on internal processes to identify areas for improvement.

Analyzed data trends to make informed business decisions.

Optimized supply chain logistics to reduce costs and improve delivery times.

Independent Financial Specialist / Consultant

Business Ventures Unlimited, Glendora, NJ

May 2004 – Present

Built and maintained multiple websites to generate affiliate commissions from informational products focused on self-improvement, wealth, and financial independence.

Surveyed, analyzed, and tracked statistics to ensure advertising and marketing campaigns were based on legitimate businesses.

Provided helpful guidance to visitors interested in building home-based businesses with minimal start-up costs.

Conducted routine surveys and polls; supplied free monthly news posts for subscriber access.

Each post delivered valuable information and resource links to support subscriber success.

Document Imaging Specialist

Conduent, Endicott, NY

August 2017 – October 2020

Enhanced and retouched images using various editing software to meet client specifications.

Ensured quality assurance by meticulously reviewing and testing products before final release.

Verified information accuracy by cross-referencing data from Performed efficient data entry tasks with precision and attention to detail.

Warehouse Associate

Amazon, West Deptford, NJ

November 2020 – November 2021

Packed items securely to ensure safe transport and delivery to customers.

Implemented strict safety procedures to minimize workplace accidents and promote a safe working environment.

Managed inventory effectively to keep accurate records and prevent any stock shortages.

Carefully picked orders with attention to detail and accuracy to fulfill customer requests.

Operated efficiently at the loading dock to facilitate the loading and unloading of shipments.

Independent Sales Leader

AVON - Mark - Tiny Tillia, Glendora, NJ

October 2010 – Present

Represented a million-dollar organization that empowers women.

Promoted and sold personal care products for skin, hair, and face.

EDUCATION

Camden County College, Blackwood, NJ

Business Management / Nursing Studies

Pre-Certified Medical Biller/Coder (Certification Pending)

Triton Regional High School, Runnemede, NJ

High School Diploma (1981 – 1985)

PROFESSIONAL DEVELOPMENT

Actively studying for the Public Adjuster Exam, New Jersey

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