Business Intelligence Information Technology

PALAK VERMA

******@*****.*** 480-***-**** Phoenix, AZ

Efficient and experienced Information Technology (IT) professional with varied expertise in Software Development, Design, Coding, Testing, Implementation, and application support. Keen acumen in Object-Oriented Programming. Demonstrated knowledge in End-to-End Process of Software testing and insight ETL concepts. Proven success delivering complex solutions for organizational growth and profitability. Views challenges as opportunities.

TECHNICAL PROFICIENCIES

Platforms:

AWS

Tools:

QC, QTP,

Languages:

Data Bases:

Project Mgmts.:

Methodologies:

Python, SQL, PL/SQL. VB-Script, C, C++, Visual Basic

MS Access, Oracle, SQL Server

JIRA

Waterfall, Agile

EDUCATION

MS, Computer Science

Indira Gandhi National Open University, Delhi, India

BA, Mathematics

Delhi University, Delhi, India

Professional Training

Manual/Automated QA training for QC, QTP, VB-Script, SQL

Java

Licenses & Certifications

AWS Cloud Practitioner – AWS – July 23, 2022

PCEP Python Programmer – OpenEDG – April 25, 2022

ServiceNow CSA – ServiceNow – March 26, 2023

PROFESSION

INFOSYS LIMITED, PHOENIZ, AZ MAY 2022 – PRESENT

SENIOR PROCESS ASSOCIATE

Auditing Enrollment processing transactions for quality assurance. Come up with quality improvement ideas and suggestion. Addressing issues to the leadership and suggesting possible actions and enhancement that can improve the overall productivity and quality.

Communicating with cross teams to create a robust Quality Management System.

Perform peer reviews. Guide, counsel, coach, mentor, train and provide continuing education opportunities to staff. Analyze and resolve enrollment errors from automated file updates/processing. Resolve escalated/sensitive enrollment - related issues in an efficient manner while promoting loyalty and retention. Resolve coverage and eligibility discrepancies for Claims processing. Prepare status reports and issue resolution to internal and external associates’ agencies. Resolve escalations. Ascertain enrollment compliance adherence to established policies and procedures.

COGNIZANT TECHNOLOGIES SOLUTIONS, PHOENIX, AZ OCT 2019 – MAY 2022

PROCESS EXECUTIVE

Processed members’ enrollment and disenrollment. Reviewed and evaluated enrollment forms, for accuracy. Entered information for group, subscriber, and member into system database. Ensured change requests consistency with applicable laws, rules, and contracts. Assisted with activities associated with health data management team, nurse review team, or physician review team as specified by effective SOW. Updated COB in Facets. Processed newborn enrollment functions, claims, and requests for verification and updates,

Generate welcome kits for new members. Verified eligibility and benefits.

TEST IO, PHOENIX, AZ JAN 2019 – SEPT 2019

QA ANALYST

Analyzed and monitored product performance. Developed and implemented test plans for product defects. Reviewed and approved test results. Devised and tracked test metrics. Created test case and test data from user stories to perform testing based on functional specifications. Recorded tests cases and logged defects specifying actual and expected result. Tested user interface on different devices and browsers.

PARADISE VALLEY COMMUNITY COLLEGE, PHOENIX, AZ AUG 2017 - SEPT 2019

MATH TUTOR

Tutored over 100 students ranging from Developmental Math to Calculus. Explained math concepts to students across age groups, backgrounds, and cultures. Formulated and executed student plan. Assisted students to prepare for tests. Recorded and reported student progress. Evaluated students to measure skill progression. Used positive reinforcement, repetition, and review to help students’ master challenging material.

Additional Experience

Software Developer, Vedaris technologies Pvt. Ltd., Delhi, India

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