Data Entry Customer Service
Resume:
Susan La Veau
Supervisor
Answer Smart
(Hillside, IL)
*************@*****.***
+1-630-***-**** (mobile)
@bigcheryl25 (twitter)
Apt. 2
Hillside, Illinois
60162
US
Susan La Veau
Supervisor at
Answer Smart
(Hillside, IL)
Data Entry/Order Processing
Summary
I dedicate my life both professionally and personally to customer service and respect. My former employers would all agree that I am more than willing to go the extra mile for customers even if it means staying past my shift. I believe that pride, respect, and accuracy are three key components to being successful. When I work I put in full effort and always strive to learn more. I've continuously cross trained myself in other areas of business in order to have a better understanding of my own position. Due to my desire to learn I have been able to assist employers with covering other areas when people have not shown up for their own shifts. If hired by your company I know I will be a strong asset who can assist you in growing the business. I have very accurate typing, phone, and data entry skills as well as a proficient background in sales.
Experience
Operator/Supervisor
Answer Smart
January 2002 - Present (23 years 4 months)
• Hillside, IL
I handle inbound calls and deliver information via email, text, fax, and patch. Knowledge of Spectrum Agent program to work remotely. Extensive customer service, data entry, and handling of calls during emergency situations.
Sales /Assistant Manager
Avenue
November 2007 - April 2010 (3 years 1 month)
• Elmhurst, Illinois
I worked as a Sales Associate up until June 2008 and as a an Assistant Manager until April 2010 when I left due to moving.
My duties included sales, upselling and recruiting customers for lines of credit. I also was responsible for floorsets and shipment. Cashiering and customer service were a daily requirement and I assisted with opening and closing the store.
Skills: Retail Management
Interim Technology Specialist
Staples
January 2005 - August 2008 (3 years 8 months)
• Villa Park, IL
My position started out as a front end position. Through self initiated cross training I was able to advance to several other areas of the company.
While employed here I handled cashiering as well as implementing a front end procedures policy which was adopted by the management. I then cross trained into 3 other departments leading up to technology. I was given an interim specialist position based on my ability to sell products as well as upselling service plans and sign customers up for our rewards program. My duties included supervising over approximately 6 individuals, cashiering, sales, and floorsets.
Skills: supervisory
Operator
Answer Network
January 2003 - August 2005 (2 years 7 months)
• Elmhurst, Illinois
Answering calls and ensuring prompt delivery of messages to clients.
Skills: Data entry, answering phones, email, text messaging, faxing, excellent phone manner
Education
Waubonsie Valley High School
High School or equivalent
1998
Certifications
Skills
●Data Entry
●Customer Support
●Office Administration
●Sales
●Retail Management
●Supervisory
●Data entry
● Telephone Communication
● Text messaging
● Faxing
Professional Memberships/Awards
●Employee of the Month (Multiple times)
Interests
●Donating clothing and personal items to local shelter
●Creative writing and reading
●Spending time caring for and enjoying family
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