Scrum Master Project Manager

Nikki Ogungbe

Atlanta, GA 770-***-****

***********@*****.*** www.linkedin.com/in/adeogun22

Scrum Master / Agile Project Manager

Enhance Project Velocity & Ensure Stakeholder Satisfaction

Meticulous and adaptable professional guiding high-performing teams by implementing effective Scrum practices. Drive continuous improvement and deliver high-quality products on schedule and within budget. Leverage expertise in Agile methodologies, Scrum, and SDLC practices to lead successful software product deliveries. Utilize advanced project management tools to foster cross-functional team collaboration and strengthen stakeholder relationships. Build and propel teams toward innovative practices and continuous improvement. Creatively solve problems while assessing risk and issues, paving the way for future advancements in technology and process optimization.

Metric & Trend Reporting

Story Development

Backlog Management

Impediment Remediation

Test Driven Development

Presentation

PMO Collaboration

Process Automation

Data Migration

Broad-based Agile / Scrum Master / Kanban expertise/SAFE

Proven influencing, coaching, and relationship capabilities

Technical Skills

Languages: SQL

Platforms: AWS (Amazon Web Service), Microsoft Azure

Applications: Jira, Jira Align, Confluence, Slack, Teams, Google, Salesforce, ServiceNow

Databases: MYSQL, Oracle Database

Tools: Jenkins, Dynatrace, Saas, Azure DevOps, Smartsheet, Miro, Trello

Professional Experience

MOTOROLA SOLUTIONS, Atlanta, GA

Agile Scrum Master/Project Manager 2021 - Present

Assisted 3-4 Agile teams to success by working cross-functionally to drive discussions and engagement within SDLC. Partnered with Product Team to create product roadmap delivery goals. Managed AI/ML project aimed at reducing agent cases through manual work. Developed, maintained, and managed detailed project plans, RAID logs, and critical path items for initiatives.

Spearhead the implementation of Scrum practices, including daily stand-ups, sprint planning, reviews, backlog refinement, and retrospectives.

Exhibit servant leadership by prioritizing team needs and fostering a supportive environment.

Facilitate the development and adoption of working agreements and definitions of done, ensuring adherence to best practices and standards.

Aid teams in goal clarification and action planning, shielding them from external distractions.

Collaborate with Agile coaches to deliver training and workshops, promoting Scrum adoption.

Drive continuous improvement and productivity by ensuring Agile principles of transparency, inspection, and adaptation are upheld.

Implemented machine learning algorithms to automate repetitive tasks, reducing the need for manual intervention by agents.

Developed predictive models that analyze historical case data to identify potential issues early, driving proactive resolution and preventing case escalation.

Created automated system for classifying and routing cases based on content, improving response times and reducing workload on agents.

PRAIRIE CONSULTING-Motorola Solutions(Contractor) (Salesforce / Chatbot), Atlanta, GA

Scrum Master / IT Project Manager 2021

Identified risks or delays and developed mitigation strategies. Tracked completion of tasks and milestones to ensure project schedule adherence. Oversaw migration of existing data to Salesforce platform to ensure data integrity and accuracy. Optimized sprint planning to boost project delivery and drive Scrum team efficiency.

Achieved high rate of user adoption utilizing training sessions and support materials, facilitating smooth transitions for end users.

Streamlined Agile processes, enhancing team productivity and reducing time to market by implementing innovative project management strategies.

An agile leader and coach at the Agile Release Train (ART) level.

Facilitates the progress of the train, the ceremonies (PI Planning, Inspect and Adapt), manage dependencies, and systemic risks.

Coaches on the SAFe method and the Lean Agile framework at the train level.

Managed two Scrum teams, creating a productive working environment for developers and product owners across co-located and offshore teams.

Oversaw daily execution of design, development, and maintenance activities.

Removed impediments to ensure timely delivery of sprint goals and progress tracking.

Successfully transitioned a waterfall team to Agile methodologies.

Facilitated Scrum events including stand-ups, retrospectives, backlog refinement, sprint reviews, and planning sessions.

Demonstrated strong communication and facilitation skills in team collaboration and meeting execution.

DEEL MEDIA ADVERTISING & MARKETING, Atlanta, GA

Scrum Master 2018 - 2021

Oversaw Agile and Scrum processes to ensure meticulous execution and client satisfaction. Collaborated with Product Owner to improve backlog efficiency through agile practices. Mentored teams in agile practices to foster culture of continuous improvement and learning.

Enhanced scalability to enable applications to efficiently manage varying workloads, accommodating increased user demand without performance degradation.

Championed agile scrum to boost team productivity and quality, ensuring efficient releases.

Analyzed existing deployment processes to identify manual tasks prone to errors and delays and implemented innovative automation, reducing manual errors and improving deployment speed by introducing continuous integration and continuous deployment (CI/CD) practices.

Spearheaded Agile transformation by articulating a clear vision and benefits to the organization, securing leadership and stakeholder buy-in, and emphasizing improvements in project delivery, collaboration, and customer satisfaction.

FIS GLOBAL, Atlanta, GA

Scrum Master 2016 - 2018

Spearheaded cloud migration, ensuring smooth transition and operational excellence. Created fun learning environment to boost team productivity. Introduced process efficiencies to increase team velocity.

Improved performance of web application by migrating application to cloud infrastructure AWS, providing better scalability and performance capabilities and leading to faster load times and responsiveness by optimizing resource allocation and reducing latency.

Implemented Agile methodologies to enhance project delivery efficiency by incorporating feedback loops during sprint reviews and retrospectives, reducing rework and aligning final product with stakeholder needs.

Reduced defect backlog by over 99% and improved product quality through automated unit and integration test suites, increasing test coverage, enabling frequent testing, and ensuring early defect detection and prevention of regressions.

EMORY DECATUR HOSPITAL, EMORY HEALTHCARE, Atlanta, GA

Scrum Master 2014 - 2016

Mentored team of 5 to instill Agile practices for efficient project delivery. Managed zero-downtime biweekly software updates to ensure quality control. Initiated backlog grooming strategy to optimize product workflows.

Facilitated transition of cross-functional team to Agile methodologies, decreasing project delivery time 40%.

Spearheaded Agile reporting, enhancing team velocity with strategic metrics.

Boosted team performance 25% through agile metrics analysis, identifying workflow bottlenecks, task delays, and collaboration gaps by facilitating workshops to discuss findings and implement actionable improvements.

Education

Master of Human Resources (MHR), Human Resources, Strayer University, Atlanta, GA

Bachelor of Science (BS), Accounting, Olabisi Onabanjo University.

Certifications

Scale Agile Framework (SAFe 6.0) Scrum Master

Professional Scrum Master (PSM)

CRISC-Certified in Risk and Information Systems Control

ICAGILE Certified Professional-Agile Coaching ICP-ACC

Project Management Professional Certification (PMP), Project Management Institute

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