Technical Support

MUKESH PRABHAKAR KOLE

Email:*************@*****.*** Mobile No: +91-720*******.

Mumbai

Career Snapshot: -

Work Experience:

Organization: - Persistent pvt.Ltd. Profile: Technical Support Lead. Duration: March’23 to Dec’23.

•Skills in conducting analysis technical issues & support team member on calls, teams.

•Also coordinate with other teams for network, vc, Cloud migration or change any security policy.

•Manage IT Asset details.

•Ability to manage 12 end user support engineers.

•Provide technical assistant to client via calls, mails chats.

•Ensure proper logging of all technical issue & prioritizing all open issues.

•Escalated of technical issues of respective teams.

•Documentation of technical knowledge in manual & note form.

•Guide to team member on calls & chats as well as monitoring these activity &calls details in SLA Process.

•Maintain good relations with clients.

Organization: IMPACT InfoTech Pvt. Ltd & Client is “ATC INDIA”

Profile: Desktop Engineer L2

Duration: July’22- Feb23.

•Installation operating system through the INTUNE process.

•Manage all floor assets and inventory like laptops, desktops, printers, telephones, routers, data cards, switches.

•Ability to manage 6+ other location end user support engineers( Hyderabad Chennai, Bangalore.

•Also Support VVIP users of different location on Remotely .

•Manage Third party vendor calls & support with entire team as well handle escalation matrix & Also Warranty details.

•Provide to Manage Mobile device in MDM.

•Crimping and punching of floor IO ports if required for management.

•Installation of Zscaler on the client side also checks user’s daily activities.

•Basic configuration and creation of new user account and password reset on AD server.

•User guidance for configuration O365, OneDrive, SharePoint and ready Board meetings on Teams.

•Installation and maintenance of servers, desktops, laptops, printers and software.

•Installation, administration and troubleshooting of operating systems like Linux, Windows 10, 11.

•Installation Configuration Office 365,N/W Drive Mapping

•Installation, administration and troubleshooting of local printers and network printers.

•Supports 250+ users for Mumbai board alone

Organization: NBS & Client is “MAHINDRA FINANCE”

Profile: Desktop Engineer L2

Duration: July’19- June 22.

•Installation Operating System.

•PC Maintenance & Troubleshooting.

•Working With Workgroup & Domain Networking PC.

•Working with LAN, Crimping & Punching of IO ports.

•Installation of TrendMicro & Symantec, Altris, Anti-Virus on client side

•Internet connectivity & mailing solutions

•Responsible for Desktop, Printers, Laptops hardware & software.

•Basic Configuration & Creating New User Account & Reset Password on AD Server.

•Coordination with other technical team for day-to-day activities.

•Managing Pan India for IT related services and support on remotely.

•Responsible for IT Clearance.

•Managing Software License inventory.

Organization: Asprine Infotech pvt.ltd

Profile: Assistance executive (Desktop Support L1)

Duration: Jun16 -Nov18

•Manage account in excel.

•Computer hardware, software installation and troubleshooting & repairing.

•Basic knowledge of networking and troubleshooting.

•Handling Outlook & configuration (Imap & Pop accounts)

•Using Office 365 As Admin.

•Printer installation network and Usb.

•Crimping and Punching IO ports.

Organization: Impact InfoTech Pvt. Ltd. Profile: Desktop engineer (Field work). Duration: Aug’15- Mar 16.

•Laptop & desktop Hardware, software installation and troubleshooting & repairing.

•Basic domain installation, active directory, policy configuration etc.

•Basic knowledge of networking and troubleshooting.

•Outlook & configuration (Imap & Pop3 accounts)

Academic Qualifications:-

Qualification

Board/University

Year

Percentage

BSC (I.T)

Mumbai University

Mar -2014-15

55.23%

H.S.C(Science)

Maharashtra State Board

Mar-2011

54.35%

S.S.C

Maharashtra State Board

Mar-2007

55.23%

Computer Knowledge:

•Hardware and networking, MS-office.

•Operating System: Win XP, Win 7, 8, and 8.1,10. MAC & BASIC LINUX.

•Languages: Basic Html, Css, JavaScript, PHP &Python.

Hobbies: watching movies & swimming, listening old songs

Date of Birth: 20-12-1992

Gender: Male Marital Status: Single Nationality: Indian

Language known: Marathi, Hindi, English

The above-mentioned facts are true the best of my knowledge. If given Opportunity, surely, I will work with best of my abilities & talents.

Sincerely, (Mukesh Kole)

•I am working as Technical Support Lead in the Persistent. A Technical Professional with more than 7.5 years of experience in the IT.

•Knowledge of Basic Intune, Windows 7, 8, 8.1,10,11 & Basic Server 2016-19. Mac .

•Manage two different site on remote support & ability to manage 12 end user support engineers.

•I have done certificate ITIL V4, Hardware and Networking, web development .

•Hands on experience in configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.

•Maintain IT Asset, Inventory, Handle VIP Users Calls with End User Support.

•A BSC IT graduate from Mumbai University in Second class.

Contact this candidate