Software Developer Customer Service

SANGEETHA.J

Mail id : *********@*****.***

Contact No : +919*********

Objective :

To Utilize my technical & Management Skills for achieving the target and developing the best performance in your Organization. I would like to implement my innovative Ideas,Skills & Creativity for accomplishing the project.

Academic Profile :

Degree

/Standard

Institution

University

/Board

Year of Passing

Percentage %

B.Tech(IT)

Vivekanandha College of Engineering for Women,

Namakkal

Anna University

2016

73.8

HSC

Brindhavan Higher Secondary School,Pattukkottai

State Board

2012

70.3

SSLC

Brindhavan Higher Secondary School,Pattukkottai

State Board

2010

74.8

Technical Skills:

Application Software :Java, My Sql, HTML,XML & C++.

Accounting package. : Tally ERP 9.

Platform : Windows XP,Windows 7,Windows 8.

Work Experience:

Blue Ball Technology ( Jan2017-Aug2018)

Software developer,Chennai.

●Good Analytical and Problem Solving & Documentation Skills.

●Use Java/J2EE technologies to Develop Web Application for client Server Environments and add functionality of Web Application.

●Developing application code for Java Program.

●Write code that is Designed well, Practical, and Testable.

●Good exposure on SQL related Activities.

●Knowledge and experience in one or more Programming Languages(Java, XML, JavaScript etc).

●Conduct User Requirements Analysis to design & Program Application.

●Consult with customer on Project Status and Technical Concerns.

●Involving in requirements Gathering, Analysis,Design,and Documentation of the application.

●Participated in coding Activities Maintained integrity of Program logic & Coding.

Eminent Services & Solutions (Nov2018-Oct2019)

Customer service Executive (US Voice process),Chennai.

●Handled Customer Interactions.

●Maintaining the Records of customers interaction and follow up with the client.

●Handled escalated and upset Calls, Maintained and updated the outbound Interactions.

●Assisted the sale team for incoming request for new Services.

●Shared best practices and Knowledge with colleagues and Teams helping achieve the sale target.

●Ensured appropriate collection procedure Maintaing the Customer service focus.

●Handling incoming questions from the clients.

●Overcame clients objections & rejections to Company Products and convined them.

●Provide the feedback of the customer to the management for improving the Services.

Fathima Mariam Higher Secondary School(Nov2019-April2022)

Accountant, Madukkur.

●Maintain all Accounting Voucher Entry.

●Maintain day to day account &Reporting to the Senior Management.

●Maintain Books of account in Tally ERP 9.

●Maintain all types of Accounting Voucher Entry.

●Maintain Bank Reconciliation of Creditors & Debtors.

●Responsible to Collect the Students fees and also update in Balance Sheet.

●Preparing the School’s annual budget and updating when needed.

●Monitor Income and Expenditure in relation to the School budget and produce Monthly Reports to the Directors.

●To Collect All Records like ( School Fees, Transport Fees, Canteen Record Etc..) & also Updated in Balance Sheet

Co-Curricular Activities :

Completed Main project in “Placement Information Management System” By Using Visual Studio.net as an front end and SQL Server as Back end.

Attended the “PGDCA - Post Graduate Diploma in Computer Application” like C,C++,JAVA,DOT NET,XML in “Apollo Computer Education Ltd”,Pattukkottai,Tamilnadu.

Attended the “Tally ERP 9” Training in”Cr & Co Pvt Ltd” Pattukkottai.

Extra-Curricular Activities:

Participated Seminar on “Big Data:Challenges & Oppurtunities” in Vivekanandha College of Engineering for Women, Tiruchengode dated on 19.02.2014 .

Succesfully Cleared the Assessment for the Role of “Business Correspondent & Business Facilitator”.

Participated Seminar on “Green Cloud Technology” in Paavai Engineering College, Namakkal on 25.03.2015 .

Personal-Information :

Age :26 Years

Father’s Name. :A.Jayasankar

Mother’s Name. :J.Aranganayagi

Sex :Female

Nationality :Indian

Date of Birth. :07/03/1995

Linguistic Proficiency : English and Tamil

Address :3/36’ Middle Street,Silambavelangadu,Moothakuruchi (post),Pattukkottai(t.k),Thanjavur(dt).

Declaration:

I hereby declare all the details given above are true with the best of my knowledge.

Date: Yours turely,

Place: (J. Sangeetha) .

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