Customer Service Office Administration

JEANINE HIGHBAUGH

Email: *****************@*****.*** Cell#: 317-***-****

Mailing Address: 2152 N. Meridian St, Apt#104 Indianapolis, IN 46202 Professional Profile

Assertive, Adaptable, Optimistic, Goal-Oriented individual with an intensive background in the Customer Service and Daily Accounting industry.

SUMMARY QUALIFICATIONS

• Detail Oriented

• Certified Business Technology/ Office Administration

• Microsoft Office Proficient

• Team Player

• Excellent Time Management Skills

• 10+ years in the Customer Service background

CUSTOMER SERVICE EXPERIENCE

Jackson Hewitt Tax Service- Greencastle, Indiana 46135 December 2023-April 2025 Tax Preparer

• Prepared Clients Taxes for two tax seasons both 2023 & 2024 and prior year taxes

• Assisted some clients with making their payments online whether they had owed either Federal or State

• Assisted Clients with tracking their refunds online for Federal Refunds, website IRS.gov and for Indiana Refunds, website is IN.gov

• Assisted Manager with the Daily Accounting, where I had to account for all of the different payment methods, such as credit card, cash, and check. Then I had to fill out all bank deposit slips. The last thing was to put all of the payments in the database. Jackson Hewitt Tax Service- Greencastle, Indiana 46135 January 2018-April 2023 Receptionist

• Greeted all clients as they had entered our office

• Answer all incoming calls and sometimes made outbound calls to clients

• Schedule clients for an appointment to get their taxes completed

• Assisted all Tax Preparers by pull all prior existing Client files to make sure all appointments ran smoothly.

EDUCATION

IVY TECH COMMUNUTY COLLEGE-Indianapolis, IN 46208 August 2018-Still in Progress IT Help Desk Support Specialist Earned 42Credits

Indy Pendence Job Core- Indianapolis, IN August 2008-January 2009 Business Technology/Office Administration Certificate Graduated

• Gained knowledge with Microsoft Office Suites

• Installed the Mavis Beacon Software on the PC

• Requirement to pass Course Must type 50 WPM

IPS ADMINISTRATION BUILDING- Indianapolis, IN 46204 April 2005-August 2005 G.E.D. DIPLOMA

TRAINING

Indianapolis Urban League-Indianapolis, IN 46202 May 2019-June 2019 New Beginnings Program (Employment Readiness)

Ivy Tech Community College-Indianapolis, IN 46208 September 2017- April 2018 Project Grow Pass the Torch for Women-Indianapolis, IN 46217 Work One-Indianapolis, IN June 2017

Employ Up Career Development

CERTIFICATE

CERTIFICATE

Jackson Hewitt Tax Service-Avon, IN 46231 June 2022 Recognized for 6+ years working as a receptionist

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