Customer Service Data Entry
Resume:
Christine Duncan
Marietta, OK *****
***********@*****.***
Professional Summary
**** ** *** ** ******** Oklahoma 73448
Authorized to work in the US for any employer
Work Experience
Cage Cashier
The Chickasaw Nation-Madill, OK
January 2024 to Present
• Processed cash transactions accurately and efficiently, ensuring the proper handling of large sums of money
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly and accurately
• Provided exceptional customer service by assisting patrons with inquiries, resolving issues, and addressing concerns
• Operated computerized systems to process credit card payments and issue vouchers or chips for gaming purposes
• Adhered to strict security protocols to prevent fraud or theft, following established procedures and guidelines
• Managed financial transactions in compliance with regulatory requirements and internal policies
• Assisted in training new cage cashiers on cash handling procedures and customer service standards
• Maintained a clean and organized work area, including the counting room and cashier stations
• Performed accurate calculations when exchanging foreign currency for customers traveling from abroad
• Resolved disputes related to incorrect payouts or discrepancies in chip counts with professionalism and efficiency
• Updated records of financial transactions using computer software or manual logs as required by company policies
• Implemented efficient processes for tracking casino markers issued to players
• Collaborated with accounting department to reconcile daily revenue reports
• Ensured compliance with anti-money laundering (AML) regulations through diligent monitoring
• Assisted in conducting audits of cage operations to identify areas for improvement
• Maintained confidentiality regarding sensitive customer information during all interactions
• Served as a point of contact for VIP guests requiring special services or accommodations
• Participated in regular staff meetings to discuss operational updates and address any concerns raised by team members
• Demonstrated excellent communication skills when interacting with diverse clientele from various cultural backgrounds
Call Center Agent
WinStar World Casino and Resort-Thackerville, OK
July 2023 to January 2024
Ballys and hotel reservation continuous data entry
• Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
• Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
• Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
• Collaborated with other departments such as billing or technical support teams to resolve complex customer issues
• Recognized as top performer based on consistently meeting or exceeding key performance indicators
(KPIs) such as average handle time (AHT), quality scores (QA), sales conversion rates
• Assisted customers with troubleshooting technical issues, providing step-by-step instructions and escalating to the appropriate department when necessary
• Maintained a high level of professionalism and composure during challenging or stressful customer interactions
Vault Clerk
The Chickasaw Nation-Kingston, OK
February 2023 to January 2024
Data entry
• Entered and verified data accurately into company database, ensuring data integrity
• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
• Maintained confidentiality and security of sensitive information by following established protocols
• Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
• Collaborated with team members to resolve discrepancies or missing information in the database
• Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
• Collaborated with IT department to troubleshoot any technical issues related to the database or software used for data entry
• Provided support during internal or external audits by retrieving requested records from the database
• Performed regular backups of the database to prevent loss of critical information due to technical issues or system failures
Assistant Manager
Kingston one stop (TexomaTackle)-Kingston, OK
June 2016 to August 2022
Supported senior managers with day-to-day operational requirements. Coordinated employee schedules to provide adequate staff coverage. Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems.
Contributed to budget development and forecasting by gathering revenue data. Maintained operational performance by skillfully handling opening and closing tasks. Developed and distributed Teletype reports to inform stakeholders. Monitored performance of Numberless-employee team and actions according to performance evaluations.
Oversaw employee training and all staff management tasks.
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
Cassville High School - Cassville, MO
Skills
• Merchandising
• Assistant Manager Experience
• Conflict management
• Ten key calculations Computer Money handling
Balance sheets Deposits Budget assistance
Closing oversight Sales reporting Operations
management
• Budgeting
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