Relationship Manager Customer

Lauren D’Amico Long

Greensboro, NC 336-***-**** · ️ [******.******.****@*****.***] · [http://linkedin.com/in/laurendamicolong4]

Professional Summary

Customer Relationship Manager and Enterprise Systems Leader with 25+ years of experience across Banking, Payments, Pharma, and Automotive. Proven track record in strategic CRM implementation, cross-functional team management, and executive reporting. Trusted by C-suite and 300+ financial institutions to transform business challenges into scalable technology solutions.

Core Competencies

·CRM Strategy

·Client Relationship Management

·Enterprise Risk Management

·Procedural Writing

·Contract Administration

·Vendor Management

·Business Analytics

·Executive Reporting

·Salesforce.com · MS Dynamics 365 · CloudSense · SQL · ServiceNow · Ariba · SharePoint

Certifications

Salesforce.com Certified Administrator · Microsoft Certified Professional (Network & Workstation)

Professional Experience

The Clearing House – Winston-Salem, NC

Customer Relationship Manager · March 2014 – October 2022

·Led Salesforce.com deployment across divisions; established CRM structure and streamlined operations.

·Directed team of direct reports; delivered training, documentation, and system support.

·Managed relationships with 300+ financial institutions; oversaw onboarding and product education.

·Developed business cases, proposals, dashboards, and audit-ready documentation.

·Administered risk plans, contract negotiations, and governance over Salesforce and SharePoint.

Merz Pharmaceuticals – Greensboro, NC

Systems Automation Lead / CRM · November 2010 – October 2012

·Designed CRM Sales Tool for pharmaceutical sector; migrated users to Salesforce.

·Led training, analytics reporting, and system usage across regional sales teams.

·Provided executive-level metrics and credential verification.

Volvo North America – Greensboro, NC

Information Systems Analyst · April 2003 – October 2010

·Delivered support for CAD specs, product billing systems, and EDI standards.

·Led implementation and training for logistics platform (TMS).

·Supported internal and external application interfaces.

IBM Global Services

Global Systems Support Specialist / Programmer Lead · May 1997 – July 2002

·Directed migration to GUI billing system and decommissioned legacy mainframe.

·Collaborated with EDI, engineering, and programming teams on system upgrades.

·Spearheaded Y2K coding transition using SQL, JCL, COBOL, and HTML.

Education

University of North Carolina at Greensboro Bachelor of Information Systems Operations Management · Minor in Accounting 1994 – 1997

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