Customer Service A Team
Resume:
Michael Rose
ak Lawn, IL *****
************@******.***
Professional Summary
A highly motivated and results-driven professional with a proven track record of delivering exceptional
customer service and consistently exceeding sales targets.
Skilled in team leadership, operations management, and cultivating strong customer relationships.
Thrives in fastpaced environments, adept af multitasking, and committed to achieving excellence in
every task. Strang communication and organizational abilities, coupled with a fast-learning mindset and
Experience in both sales and technical roles. seeking to leverage diverse experience and leadership Skis
ina new, dynamic role
Work Experience
Manager
Take 5 Oil Change-Oak Lawn, IL
October 2023 to September 2024
Managed daily operations of two high-volume oil change centers, ensuring top-tier customer service
‘and operational efficiency,
Led and developed a team of 10+ technicians, providing training, performance evaluations, and
fostering a safe, team-oriented work culture.
Implemented strategies to drive sales growth, improve customer retention, and boost overall center,
profitability.
Oversaw inventory control, budget management, and ensured full compliance with company policies
and industry regulations.
Effectively resolved customer inquiries and concerns to maintain high levels of satisfaction and uphold
brand standards,
Coordinated staff scheduling, recruitment, and professional development, enhancing productivity and
‘employee retention:
Regularly analyzed performance data, generating reports to track KPIs and ensure operational goals,
were met.
Engaged with the local community through strategic partnerships and promotions, increasing customer
traffic and brand visibility.
Assistant Manager
Valvoline Oil Change-Chica
May 2021 to September 2022
Provided exceptional customer service and parts sales, while also assisting with oil changes.
Managed a team of lube technicians, ensuring smooth day-to-day operations and adherence to safety
standards,
Assisted in the recruitment, training, and performance management of staff to maintain a high level
of service.
Wait staff
Pluto's Restaurant-Oak Lawn, IL
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