Customer Service Level 2

Shallette Clarke Linton

Old Hope District,

Little London P.O. Westmoreland

Cell#: 876-***-****/578-9596

Email: **************@*****.***

Objective: To enhance my knowledge, use my life experiences to become the best that I can be and build a strong foundation for my future. Education: 2011-2013

Culloden Vocational Training Centre (VTC)

2011

National Youth Service (NYS)

2005-2010

Grange Hill High School (GHHS)

Qualification: 2023

The Jamaica Customer Service Association

Certification of Completion in the Course

Customer Service

2013

National Vocational Qualification of Jamaica (NVQ-J) Certification in Completion in the Course:

Housekeeping Level 1 (Pending)

2013

Caribbean Examination Council (CXC)

Subject Grade

Principle of Account 2

2011-2013

National Vocational Qualification of Jamaica (NVQ-J) Certification in Completion in the Course:

Library Assistant Level 2 (Pending)

2011-2013

National Vocational Qualification of Jamaica (NVQ-J) Certification in Completion in the Course

Business Administration Level 2

2011

Ministry of Youth & Culture

National Youth Service

Certification in Completion in the Course:

Teacher Assistant Level 2

2009-2010

Caribbean Examination Council (CXC)

Subject Grades

Social Studies 3

Human & Social Biology 3

English A 3

Principle of Business 2

Work Experience: 2017-Current

Hilo Food Stores

Senior Customer Service Representative/Chief Cashier Tasks: leading a team, setting goals, delegating tasks, monitoring performance, and ensuring compliance with company policies. Monitoring and maintaining of cash flow, training, preparation of schedule, monitoring of sales receipts, preparation of lodgments and reports, assisting customers, call management and assist with other query of the institution.

2014-2017

EdgeChem Ltd

Customer Service Representative

Tasks: Prepare reports, printing, filling, mixing of paints, assisting customers, call management and assist with other query of the institution

2011-2013 (2 Years)

Culloden Vocational Training Centre (VTC)

Library Assistant & Clerical Assistant

Tasks: Prepare Inventory, Photocopying, Printing, filling, assist trainees, assist customers, call management and assist with other query of the institution.

2011

Central Early Childhood Institution (6 Month)

Teacher Assistant

Task: Teaching, monitor and assist students in any task that they find difficult

2011

Touch of Love Early Childhood Institution (1 Month) Teacher Assistant

Task: Teaching, monitor and assist students in any task that they find difficult

2010

Inland Revenue (2 Week)

Secretary

Task: issuing and filing of documents and assisting with any other query of the organization.

Interest: Acquiring new knowledge, Socializing with others and growing potential.

Reference: Available upon request.

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