Software tester

**** ******** *** *** ***, BETHESDA, US, ***** •

*********@***.*** • 703-***-****

MATTHEW CRAUN

Senior QA administration tester

PROFESSIONAL SUMMARY

Highly analytical and results-driven IT professional with 20 years of experience in applications and systems testing, configuration management, and release management. Proven track record supporting mission-critical systems across the healthcare, federal government, and banking sectors. Seeking a senior-level role where I can leverage my expertise in quality assurance and software release processes to deliver reliable, high-performing solutions. Committed to solving complex technical challenges, ensuring client satisfaction, and upholding the highest standards of work product excellence. EMPLOYMENT HISTORY

TRUSTNET ADMINISTRATOR 2019 - 2025

Chevy Chase Trust

• Managed user access based on role-specific requirements

• Generated quarterly performance and compliance reports for senior management

• Performed functional testing to ensure seamless system updates and enhancements

• Managed vendor contract negotiations to align with organizational and compliance needs

• Maintained communication with a third-party vendor to ensure data integrity and message delivery

• Provided technical support, resolving issues with the integrated third-party system

• Partnered with developers to relay user feedback, resolve issues, and prioritize enhancements SENIOR ASSOCIATE 2008 - 2019

National Institute of Health

• Supported the Electronic Research Administration Division responsible for developing and managing the electronic systems used to support the research grants process

• Converted Test Team from Waterfall to Agile/Scrum methodology

• Executed quality assurance testing ensuring compliance with NIH ERA Branch standards

• Managed HP Quality Center and introduced a new reporting structure to improve test tracking and visibility

• Executed Section 508 compliance testing and led test efforts for geocoding features

• Collaborated with development and business teams to refine requirements, identify defects, and implement fixes

• Consistently met testing deadlines and proactively resolved issues, including communicating third-party changes to clients SENIOR SOFTWARE TESTER & RELEASE MANAGER 2006 - 2008 Z-Tech Corporation

• Led a QA team that consistently achieved 99% defect-free software releases

• Directed all phases of quality assurance, including requirements analysis, test planning, execution, and validation across complex n-tier web applications

• Spearheaded the development of CMMI Level 2/3-compliant QA and configuration processes, enhancing operational maturity

• Successfully managed software release cycles from development through production, including internal audits to enforce configuration management standards

• Introduced innovative testing solutions and tools, improving test coverage and efficiency; mentored junior QA staff to strengthen team capability

• Partnered with developers to troubleshoot and resolve issues quickly, supported by detailed defect documentation and transparent communication

• Conducted usability, regression, and performance testing, ensuring functionality, user experience, and system stability

• Authored and maintained comprehensive manual test plans and functional test cases aligned with business requirements CONFIGURATION ANALYST & SOFTWARE TESTER 2004 - 2005 General Data Systems

• Supported the U.S. Passport Agency by managing and training staff on IBM Rational tools, testing biometric and client- server applications, and ensuring secure software deployment in a Windows 2000 environment

• Developed test cases, documented processes aligned with CMM Level 2/3, and configured applications to meet federal security standards

QUALITY ASSURANCE SPECIALIST 1999 - 2002

Euro RSCG Circle

• Led quality assurance efforts for major clients including The Washington Redskins, Verizon, IBM, and GreatMeals.com by developing and executing test strategies, plans, and cases based on functional requirements

• Responsibilities included cross-platform web application testing, coordinating website releases, and performing usability, regression, and performance testing to ensure optimal functionality and user experience HELP DESK ANALYST 1999

Snyder Communications

• Delivered help desk support for major clients including MCI and AT&T, troubleshooting web-based applications, designing usability tests, and developing a Microsoft Access-based system to track and report trouble tickets EDUCATION

BA POLITICAL SCIENCE 1994

Mt. Saint Mary’s university

SKILLS

Functional Testing, Quality Assurance, Agile Methodologies, Scrum Methodologies, Section 508 Compliance Testing, Regression Testing, Usability Testing, Performance Testing, Test Case Development, Test Strategy, Test Planning, Test Execution, N-tier Web Application Testing, Client-Server Testing, Biometric Application Testing, Configuration Management, Software Release Management, HP Quality Center, IBM Rational Tools, CMMI Level 2 Compliance, CMMI Level 3 Compliance, Test Automation, Test Documentation, Change Management, Continuous Improvement, Risk Assessment, Incident Management.

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