Customer Service Vendor Management

Carlise Prince

Houston, Texas 832-***-**** ********@*****.***

SUMMARY

A diligent and responsible collaborator with 25+ years of experience in contract administration, vendor management, customer service, negotiation, and problem-solving. EDUCATION

Texas Southern University – Broadcasting & Communications (3 years) M.B. Smiley High School – Graduated in May 1981

CORE COMPETENCIES

• Management: 15+ years’ experience with 32 direct reports with minimal supervision

• Contract Administration and Vendor Management

• Proficiency in Microsoft Office Suite

• Exceptional customer service, negotiation and record-keeping abilities

• Adaptable and collaborative in team-oriented environments

• Flexible and willingness to learn new processes. PROFESSIONAL EXPERIENCE

AT&T

Senior Sourcing Specialist/Customer Service Manager January 5, 1998 to March 3, 2023

• Interpreted terms and conditions of contractual obligations, ensuring compliance and clarity.

• Negotiated contract modifications, follow-up quotations, revisions, and terms with vendors.

• Reviewed and administered long-term and blanket purchase contracts; managed commercial contract issues, negotiations, and licensing agreements, including renewals and invoicing.

• Analyzed and evaluated customer requests for changes in contracts that impacted technical specifications, costs, or schedules.

• Demonstrated a comprehensive understanding of industry practices and company policies to resolve a wide range of issues.

• Monitored incoming/outgoing calls to ensure high-quality customer service; collaborated with field technicians for seamless communication on-site.

• Managed supply orders for call center equipment, ensuring availability of necessary resources.

• Organized and maintained employee schedules, including vacation, sick leave, and absences.

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