It Support Customer Service
Resume:
Kayana Blair
Middletown, NY ***** *************@*****.*** 845-***-****
Professional Summary
Detail-oriented and technically skilled Computer Networking graduate with hands-on experience in IT support, customer service, and retail environments. Proven ability to install and troubleshoot hardware and software, manage POS systems, and ensure exceptional service. Seeking an opportunity to leverage education and experience to positively impact an organization.
Education
SUNY Orange Community College, Middletown, NY
A.A.S. in Computer Information Technology - Networking Graduated: May 2025
Relevant Coursework:
- Data Communication & Networking
- Computer Hardware & Software
- Networking 1 & 2
- System Analysis & Design
- Unix/Linux
- System Administration
- Network Security
- Database Fundamentals
- Management Information Systems
- Scripting
- Computer Science 1
- Trigonometry
- Freshman English 1 & 2
- College Algebra
- Criminal Justice
- Police & Community Relations
Technical Skills
- Computer Networking & Operating Systems
- Microsoft Office (Word, Excel, PowerPoint)
- POS & Cash Register Systems
- Typing & Data Entry
- Linux/Unix
- Customer & Guest Services
- Food Safety & Handling
- Time Management & Organizational Skills
- Communication & Interpersonal Skills
- Marketing & Merchandising
IT Internship Experience
Orange-Ulster BOCES - Technical Support Services Intern Goshen, NY Jan 2025 - Apr 2025
Kayana Blair
- Diagnosed and resolved technical issues for desktops, laptops, and peripherals.
- Set up and configured Chromebooks using ethernet and school admin tools.
- Used Kofax software for filing and documentation.
- Updated instructional iPads and ensured iOS compatibility.
- Configured VLANs for cameras and microphones in classrooms and facilities.
- Mirrored hard drives for data redundancy.
- Managed inventory and supported IT ticket resolution. Work Experience
CVS Pharmacy - Sales Associate/Pharmacy Associate
Goshen, NY Apr 2024 - Aug 2024
- Assisted customers with purchases and inquiries.
- Operated POS systems and processed transactions.
- Supported merchandising and inventory management. Adams Fairacre Farms - Catering Lead / Crew Member Middletown, NY May 2023 - Dec 2023
- Delivered exceptional guest service and explained food ingredients.
- Maintained food safety standards and managed catering operations. Jersey Mike's - Shift Lead
Middletown, NY Aug 2022 - Mar 2023
- Supervised staff and supported daily operations.
- Ensured order accuracy and compliance with food safety. Levy Restaurants - Shift Lead
Goshen, NY Jul 2021 - Aug 2022
- Provided excellent service, managed register, and maintained food quality. Five Guys - Crew Member
Middletown, NY Sep 2020 - Jul 2021
- Assisted with food prep, maintained cleanliness, and supported kitchen staff. References
Forrest Addor
Department of IT Manager, Orange-Ulster BOCES
*******.*****@*******.***
Ashley Fernandez
Assistant Manager, Adams Fairacre Farms
Contact this candidate