Product Owner

Nathan M. Gomez

Dallas, Texas 847-***-**** ************@*******.*** www.linkedin.com/in/nathanmgomez

SUMMARY

Dynamic product owner with extensive experience in IT project management within the aviation sector. Proven track record of managing IT projects, including flight operations, airline mergers, and flight reservations. Proficient in resource allocation, project planning, and requirements analysis, ensuring effective communication and collaboration between technical and business teams. Recognized for exceptional leadership, adaptability, and decision making, driving award-winning results through innovative solutions and a customer-focused approach. Skilled in translating complex technical requirements into language customer can understand. Committed to delivering operational excellence while fostering continuous improvement and cohesive team dynamics.

Agile Waterfall Feature Prioritization Airline Operations Project Management Story Estimation PI Planning Status Reporting Documentation Technical Requirements Translation Mobile App Development Mobile Payments Software Design Software Testing Customer Relationship Management Quality Assurance Change Management Release Management Training Problem Resolution Emergency Procedures Training

EXPERIENCE

SOUTHWEST AIRLINES Dallas, Texas

Product Owner 2012-2025

Formally recognized for my skills in adaptability, communication, customer service, decision making, planning, and teamwork.

Successfully launched multiple cross functional projects including reservations system cutover, AirTran merger, baggage integration, flight planning, flight information, crew scheduling, and maintenance data integration.

Led project teams through PI planning, feature breakdown sessions, user story elaboration and estimation, iteration planning, backlog management, testing, product demos, deployment planning, status reporting, and retrospectives.

Worked closely with development teams and business customers to prioritize features, define milestones, plan timelines, manage risks, and coordinate deployments.

Utilized the ServiceNow platform for monitoring operations, change management compliance, and release management planning.

Fostered environment of continuous improvement to reduce number of reported defects and improve customer satisfaction.

Demonstrated adaptability as part of transformation from Waterfall to Agile development methodology.

Ensured continuous feedback loop with senior management, business partners, development teams, and quality assurance.

ADDITIONAL EXPERIENCE

UNITED AIRLINES Chicago, Illinois

Senior Analyst 2012

Worked on projects that require subject matter expertise including flight information, crew, maintenance, baggage, and reservations.

Managed project plans, timelines, milestones, risks, dependencies, change management, and deployment planning.

EGATE SOLUTIONS Chicago, Illinois

Senior Manager – Airline Mobile Onboard Payments 2005-2012

Worked directly with Hawaiian Airlines to design new mobile payment software that won the International Travel Catering Association Mercury Award in 2008. The award was given based on Innovation, Quality, and Customer Satisfaction.

Worked on multiple airline projects including Allegiant, Hawaiian, Jetstar, Virgin Australia, LAN Chile, Aloha, ATA, Midwest Express, Skybus, and easyJet.

Managed all aspects of software development projects from gathering requirements through to production launch.

UNITED AIRLINES Chicago, Illinois

System Aircraft Router/ Service Director/ Customer Service Rep 1995-2005

Received 1999 annual award for operational excellence and 2000 quarterly award.

As Aircraft Router planned maintenance on an assigned fleet of aircraft to ensure compliance with FAA and TSA regulations. Functioned as certified primary trainer for emergency procedures in United’s crisis management center.

As Service Director managed a staff of 10 to 25 employees per shift in all aspects of the airport operation including ticketing, gates, ground operations, baggage handling, and customer problem resolution.

EDUCATION

DANIEL WEBSTER COLLEGE, Nashua, New Hampshire

B.S., Aviation and Business Management, 1995

CERTIFICATIONS

Project Management Professional, Project Management Institute

Certified ScrumMaster, Scrum Alliance

LICENSURE

Private Pilot, Florida Institute of Technology, Melbourne, Florida, 1991

Contact this candidate