Risk Management Third-Party

GIDEON NYAME BOAFO

Bronx, New York • 646-***-**** • ********@*****.***

Versatile and security-conscious IT professional with over 5+ years of experience and proven success in supporting enterprise systems, assessing third-party risk, and aligning IT operations with cybersecurity standards.

Skilled at bridging the gap between technical infrastructure and risk management, with a reputation for implementing endpoint protections, guiding users through secure system transitions, and analyzing SOC and PCI DSS audit documentation.

Talent for applying NIST frameworks and vulnerability scanning tools to enhance compliance posture, reduce threat exposure, and support business continuity across multi-site environments.

Skills: Third-Party Risk Management Cybersecurity Governance, Risk, and Compliance Cloud Security Fundamentals IT Audit & Compliance Security Awareness & User Training Incident Response Coordination

Software Proficiency

Systems & Devices: MacOS, Windows (Dell, HP, Lenovo Workstations)

Network Management: Basic Routing & Switching, LAN/WAN Configuration

Cybersecurity Tools: Qualys Vulnerability Scanner, ServiceNow (Ticketing & Workflow Automation)

Frameworks & Standards: NIST SP 800 Series, SOC I & II, PCI DSS

Productivity & Collaboration: Microsoft 365 Suite (Word, Excel, Outlook, PowerPoint, SharePoint)

Cloud Platforms: Familiar with Cloud Infrastructure & Administration (AWS/Azure fundamentals)

Microsoft Office (Word, Excel, PowerPoint)

Professional Experience

IT Tech Support Analyst • UBS-Investment Banking, New York, NY 12/2024 - Present

Diagnosed and resolved hardware/software issues across several endpoints, contributing to a 30% decrease in helpdesk escalation rate and ensuring 98% system uptime and operational continuity.

Monitored system logs and network performance, identifying early-stage anomalies and contributing to a 40% faster incident response time (MTTR), enhancing overall threat detection readiness.

Installed, configured, and maintained secure OS and software environments, enabling compliance with internal IT policies and supporting audit-readiness with a 95% configuration compliance score.

Performed daily data backup and recovery operations, helping safeguard sensitive data and reduce risk exposure by 25%, with zero critical data loss incidents during tenure.

Digital Navigator Support • Nestlé Health Science, Bridgewater, NJ 10/2024 - 11/2024

Implemented endpoint security measures and real-time threat monitoring protocols, reducing malware-related incidents by 35% within the first month.

Resolved technical issues for 50+ users across hardware, software, and AI tools, achieving a 90% first-contact resolution rate and minimizing system downtime.

Maintained and secured local and cloud-based networks, contributing to 99.8% network uptime and strengthening data integrity through regular vulnerability checks.

IT Security Technician (WMS/iLMS Project) • Amtrak, Queens, NY 08/2024 - 09/2024

Installed and secured WMS and iLMS devices with up-to-date security protocols, strengthening endpoint protection and reducing system vulnerability during rollout.

Upgraded legacy systems and hardware to support secure software integration, improving operational compatibility and reducing patch-related incidents by 25%.

Performed rigorous software and hardware testing to ensure compliance with security standards, contributing to a successful system deployment with zero critical failures.

Lead Tech- IT Business Project (Arm Inst. Project) • National Grid – NY (Syracuse, Long Island: Melville, Bellmore, Patchogue, Brentwood, Brightwaters) MA (Malden, North Andover, Worcester) 07/2023 - 06/2024

Led multi-site IT infrastructure rollouts across NY and MA, managing hardware installations, decommissions, and workstation setups, resulting in a 65% improvement in deployment efficiency.

Evaluated and implemented new technologies with a security-first mindset, enhancing endpoint protection and reducing exposure to potential vulnerabilities across 6 locations.

Delivered end-user training on new devices and protocols, increasing user compliance with IT security standards by 70% and reducing support tickets related to improper device use.

IT Service Delivery • Ernst and Young, Jericho, Long Island, NY 02/2023 - 07/2023

Resolved hardware and software issues across 150+ endpoints, reducing average resolution time by 30% and improving user satisfaction with secure system access support.

Monitored system logs and user activity to detect anomalies, contributing to early identification of potential vulnerabilities and reducing security incident risk.

Assisted in deploying secure applications and onboarding protocols, ensuring proper access controls, account provisioning, and compliance with internal IT policies.

Technology Support • Morgan Stanley, NYC & Westchester, NY 09/2022 - 01/2023

Set up secure investment trade workstations and ensured proper cable management, reducing hardware connectivity issues and maintaining compliance with financial data protection protocols.

Conducted IT hardware surveys and coordinated de-installations across NYC & Westchester, supporting asset tracking and minimizing risk of data exposure during equipment transitions.

Additional Experience: TF Financial Services Ltd, Accra (10/2010 – 02/2018) – Credit & Finance Operations, cybersecurity analysis, and internal audit services to ensure system security, operational efficiency, and regulatory compliance.

Education & Professional Development

MSc in Information Systems (Cyber Security & Data Science Option) Syracuse University, Syracuse, New York: 2024

B.Ed in Science (Chemistry and Mathematics Option) University Of Cape Coast, Cape Coast, Ghana: 2010

Certified Information Systems Auditor (CISA)

CompTIA Security +

Certificate of Continuing Professional Education for completion Leveraging AI for Value, Revenue, and Business Impact (October 2024)

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