Technical Support Customer Service

Professional Summary

Skills

Professional Experience

Education

KE'CHETTAHAYWOOD

Baton Rouge, LA 70814 225-***-**** *********@*****.*** Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Excellent Written and Verbal Communication • Typing Proficiency

• Advanced Computer Knowledge • Complex Problem-Solving

• CRM Software • Microsoft Word, Excel, Salesforce

• Data EntryOrganized and Detail Oriented • Time Management

• Active Listening • Customer Resolution

• Critical and Analytical Thinking

Jan 2022 - Current

Remote

Technical Support Representative

Spectrum

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

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Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

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Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

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• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge. Jan 2019 - Current

Remote

Call Center Representative

Teleperformance USA

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

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• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions. Jun 2015 - Jan 2019

Remote

Customer Service Representative

Contiuum

• Maintained detailed records of customer interactions for reference in future support scenarios. Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

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• Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times. Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.

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Baton Rouge, LA

High School Diploma

Belaire High School

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