Customer Service Quality Assurance

Summary

I am organized, very hard-working, dependable, flexible great at teamwork and teambuilding willing to learn. Able to work on the pressure extremely fast learner.

Reliable and customer-focused quality assurance engineer with [5 years of experience creating test scenarios from requirements and implementing them with a focus on finding and fixing defects Efficient, professional customer service associate with 15 years of experience providing exceptional customer service while maintaining a high level of professionalism. Experience

PCA

WINDSOR PLACE AT HOME CARE • Kansas City, KS

04/2017 - 08/2022

Delivered quality care to an average of 1 new clients per month Assisted with medical appointments for an average of 1 new clients per month Provided meal preparation for an average of1new clients per month Provided personal support in the home for an average of 1 new clients per month Assisted with an average of 1 new clients per month Achieved top ratings and maintained consistent communication with clients Provided companionship for an average of 1 new clients per month Conducted home assessments for an average of 1 new clients per month assembly lineman

Bode Technology Group • Lenexa, KS

04/2021 - 05/2021

Implemented a new warehouse management system that increased efficiency and reduced errors Proficiently managed order picking, fulfillment, inventory, and asset tracking processes, resulting in an annual increase of k in revenue

Worked as part of a small team of people, including supervisor and Aasociates, to effectively manage a million annual warehouse operation

Maintained a clean and orderly environment and earned a 100%employee satisfaction rating Personal Care Assistant

The Whole Person • Kansas City, KS

05/2010 - 04/2020

Assisted with medical appointments for an average of [x] new clients per month Conducted home assessments for an average of [x] new clients per month Provided personal support in the home for an average of [x] new clients per month Delivered quality care to an average of [x] new clients per month Provided health screenings to an average of [x] new clients per month Assisted with an average of [x] new clients per month Provided companionship for an average of [x] new clients per month Achieved top ratings and maintained consistent communication with clients Provided meal preparation for an average of [x] new clients per month Customer Service Associate

Walmart supercenter • Shawnee, KS

Catalina Breeding

******************@*****.*** / 816-***-**** / Kansas City, MO 11/2006 - 05/2010

Managed a team of [x] cashiers, [x] supervisors, and [x] general managers Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise

Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices Upheld the highest standards of cleanliness and staff conduct and reduced complaints by [x]% Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Warehouse Worker

Staffing Agency • Olathe, KS

02/2004 - 04/2004

Worked as part of a small team of [x] people, including [x] supervisor and [x] Aasociates, to effectively manage a

$[x] million annual warehouse operation

Proficiently managed order picking, fulfillment, inventory, and asset tracking processes, resulting in an annual increase of $[x]k in revenue

Obtained an [x]% positive employee retention rate, with employees averaging [x] years of experience, and regularly hired new employees who exceeded expectations Implemented a new warehouse management system that increased efficiency and reduced errors by [x]% Developed a multi-departmental internal training program for new employees, averaging a [x]% increase in efficiency and accuracy by associates

Maintained a clean and orderly environment and earned a [x]% employee satisfaction rating Skills

Customer service, Time management, Computer literacy, Communication skills, Microsoft word, Leadership, Documentation review, Bilingual, English

Education

all studies

Turner High School • Kansas City, KS

05/2006

i wasnt able to graduate because i was homeless but i have since went back to recievw my high school diploma Languages

Spanish

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