Quality Control Customer Service

Christina Rice

I want us all to win, so until it's my turn I will clap for you. Springfield, MO 65803 ****************@*****.*** +1-417-***-****

May this find you well,

Hello my name is Christina, although I prefer to be called Neena. I'm a single mom of 2 beautiful young adults my son is 16 his name is Kentley, my daughter she's 19 and her name is Layanna the mother of my beautiful granddaughter Kehlani and they are the reason I fight and never give up. I lead by example, I am completely honest, self motivated, positive and kind, and I want to make a difference, if given an opportunity I will show you what a difference I can make. I want to take the time to thank everyone for this opportunity! Sincerely, Ms. Neena

Authorized to work in the US for any employer

Work Experience

Marketing Assistant

Men Can Clean Too -Springfield, Mo

August 2024 – December 2025

I full on built our Hubspot Crm

Collaborated to produce productive advertisements for the company

Appointment Setter

US Sun Solar - Springfield, MO

September 2020 to October 2022

I set appointments for people who want to go solar

Telephone Sales Representative

Spinnaker Resorts - Springfield, MO March 2011 to October 2013

I sold vacation packages for Hilton Head South Carolina and also Branson Mo.

Telesales Representative

Ozark Mountain Vacations - Springfield, MO June 2010 to November 2010

It was solely commission based. I wrote 600$-700$ pay checks

Quality Control, Telesales Representative

Communication Solutions Technology - Springfield, MO

September 2007 to July 2009

I was quality control for both Wells Fargo and Cable Vision

Education

Some college in Occupational Therapy

Ozarks technical community College - Springfield, MO

March 2005 to November 2005

Diploma in All

Central High School - Springfield, MO August 1992 to May 1996

Skills

• Leadership (10+ years)

• Customer service (8 years)

• Telemarketing (10+ years)

• Cold Calling (7 years)

• Outbound Sales (3 years)

• Phone Etiquette (10+ years)

• Negotiation (10+ years)

• Tutoring (1 year)

• CRM Software (2 years)

• Quality control (2 years)

• Call Centre (20+years)

• Customer Support (8 years)

• Communication skills(20+years)

• Typing (20+years)

• Time management (10years)

• Computer skills (20+years)

• Microsoft Outlook (5 years)

• Management (8years)

• Technology sales (15 years)

• Inside sales (20+ years)

• Upselling (20+ years)

Certifications and Licenses

Reading Coach

March 2006 to Present

I worked for Faith Alive Development I tutored kids k-8th grade with Springfield R-12 schools. We were a non-profit organization and the state of Missouri cut our funding and we couldn't excel the students beyond what literature was available

Assessments

Outside sales — Proficient

September 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work

Full results: Proficient

Office manager — Proficient

March 2023

Scheduling and budgeting Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues Full results: Proficient

Basic computer skills — Proficient

January 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Inside sales — Proficient

April 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

September 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Call center customer service — Proficient

August 2022

Demonstrating customer service skills in a call centre setting

Full results: Proficient

Written communication — Proficient

August 2022

Best practices for writing, including grammar, style, clarity, and brevity

Full results: Proficient

Sales skills — Proficient

August 2022

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient August 2022

Responding to customer situations with sensitivity Full results: Proficient

Retail customer service — Proficient September 2022

Responding to customer situations in a retail setting

Full results: Proficient

Verbal communication — Proficient August 2022

Speaking clearly, correctly, and concisely Full results: Proficient

Scheduling — Proficient

August 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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