Customer Service Logistics Coordinator
Resume:
Cinthya Volkov
Torrance, CA, ***** *******.******@*****.***
LOGISTICS COORDINATOR
Experienced professional seeking a Logistics Coordinator position with room for growth. Well-versed in logistics, payroll, human resources, and customer service.
SKILLS & CERTIFICATIONS
SAP Certificate
MS Office - Excel, Word, PowerPoint
CargoWise
Time Management
Problem Solving
Bilingual English / Spanish
Analytical
Organizational
Team Work
Customer Service
PROFESSIONAL EXPERIENCE
Import Specialist
Savino Del Bene USA, Carson, CA 7/2024 – 04/2025
Processed documentation on shipments with a volume of 80 to 120 monthly FCL shipments
Received and resolved issues with ISF, AMS reports needing to be re-transmitted by origin agents to the client
Track and trace shipments, Port to Port and Port to rail, for my account and other team accounts
Resolved issues regarding shipment errors on piece counts on MBL or HBL with carriers
Open all files monthly for all team members
Respond to client requests and assist with shipment requests for routing changes, holds, and damaged freight
Posted shipment charges on the accounting system and resolved discrepancies with the client
Supply Chain Specialist (Ocean Import)
HS Global Logistics Inc., El Segundo, CA 8/2023 – 11/2023
Worked directly with carriers. Contacted for rates or schedules.
Tracked product flow from origin to final delivery.
Processed LCL shipments with CFS to clear and deliver to customers
Followed FCL/ LCL shipments in transit by rail route
Arranged shipments with the transportation company for Dangerous Goods shipments
Import Specialist
Transcon Shipping Co., Inc., El Segundo, CA 9/2021- 05/2023
Handling Full Container Load and Low Container Load shipments, sending arrival notice, creating accounting receivable and payable per job
Handling door moves and arranging customs clearance documents to the broker
Tracking and tracing the door and inland shipments, updating status in the system
Resolve shipment errors with quantity, documentation with overseas agents, to re-submit the AMS filing
Backing up pre-alert desk, reviewing and forwarding documentation for new shipments to the responsible party
Handle multiple accounts, each had different instructions, with excellent customer satisfaction
Requested NVOCC carriers for Refrigerated Transport for customers, and resolved issues for Demurrage and detention charges with great results, waiving charges to clients.
Handle many daily shipments and keep status to customers until shipment is released to customers or co-loaders
Trained to follow up the rules of CTPAT, checking visitor ID, confirming visit schedule, escorting visitors, checking incoming calls/packages
Payroll Specialist
NetPay Payroll Inc., Torrance, CA 5/2019 – 7/2021
Provided customer service to 250 clients for payroll requests for weekly, monthly, quarterly, and annual periods
Resolved tax notices from IRS and the Employment Development Department
Issued and recorded adjustments to pay retroactive increases.
Maintained track of leave time, such as vacation, personal, and sick leave, for employees.
Provided information to employees and managers on payroll matters, tax issues, benefit plans, and government tax regulations.
Compiled statistical reports, statements, and summaries related to pay and benefits accounts and submitted them to appropriate departments.
Trained employees on the organization's timekeeping systems.
Operations Manager Trainee
Gen Restaurant Management LLC, Cerritos, CA 9/2018 – 4/2019
Reviewed weekly financial statements, guest headcounts, and sales trend reports.
Created daily attendance report covering 5 LA regional restaurants.
Assisted accounts payable with invoices and entered payments to suppliers.
Planned sales promotions that required coordination with other department managers.
Prepared staff work schedules and assigned specific duties.
Monitored suppliers to ensure efficient delivery of goods or services within budgetary limits.
Human Resources Administrator
National Stores Inc., Gardena, CA 7/2014 – 7/2018
High volume of over 50 new hire packets processed daily
Processed promotions, separations, and transfer packets
Processed daily over 35 new hire packets requiring background check and I-9 verification
Managed employee complaints and forwarded summaries to District Managers / Directors for further resolution
Reviewed separation reports, grievances, and corrective actions for employee files
Assisted Risk Management Manager in reviewing workers' compensation claims and employee medical work status.
Teller
Star Harbor Federal Credit Union, Rancho Dominguez, CA 12/2013 – 4/2014
Provided teller responsibilities for a Credit Union Institution, which duties included: cash, deposits, transfers, and reconciliation of bank statements.
Inbound Customer Service
CEVA Logistics, Torrance, CA 7/2013 – 10/2013
Enter customer Purchase orders in the system.
Provided shipment status for customers.
Logistics Specialist I
CEVA Freight Management, Torrance, CA 5/2007 – 3/2009
Resolved more than 35 daily email requests for changes in routing and tracking status
Implemented a three-phase procedure to reduce shipping routing errors. After implementation, shipping improved from 50% to 95%.
Confirmed that order codes approximately 110 orders daily, and matched customer shipping instructions
Created a daily inventory report using SAP Database, Softeon, and Excel for the customer that showed inventory discrepancies
Solved with the customer, shipments that were routed incorrectly or damaged during transit
EDUCATION
Bachelor’s of Science – Business Administration, International Business Emphasis 08/2006
California State University Long Beach, Long Beach, CA
In Progress for Global Trade and Logistics Certificate
Long Beach City College, Long Beach, CA
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