Human Resources Customer Care
Resume:
CYNTHIA CAMPBELL, MSA
Far Rockaway, New York 11691
631-***-****/*******************@*****.***
A Human Resources professional with extensive experience in the health care industry; able to understand the specific needs of all departments, attracting and retaining effective employees that become important contributors to the facility's success. Appointed Assistant Administrator of the Parkview Center in November 2022, continuing to apply my vast experience helping in the development of the facility.
EXPERIENCE:
September 2013 – February 2025
Parkview Care and Rehabilitation Center, Massapequa, NY
Director of Human Resources
•Hire new employees in positions from MSW to CNA, handling every step of the process from developing job descriptions, placing ads, selecting candidates, conducting interviews, and finalizing employment agreements with most outstanding candidates
•Process all paper work to ensure compliance with State and Federal Regulations
•Update manuals and conducted training and orientation for all new hires, ensuring compliance with procedures Manage all aspects of in-service program for 200 employees to increase customer satisfaction and successful state surveys
•In-service and enroll all eligible employees in medical, dental and life insurance benefits and process claims
•Implement program of consistent and progressive discipline throughout the facility
•Interact with all departments fostering good communication throughout the facility
•Represent the facility during hearings on unemployment claims and EEOC charges
•Supervise Clerical Staff Members
October 2012 – July 2013
Sunharbor Manor, Roslyn Heights, NY
Director of Human Resources
Responsibilities similar to above
October 2011 – September 2012
Concord Nursing and Rehabilitation Center, Brooklyn, NY
Nursing Staff Coordinator
•Managed scheduling for the Nursing Department to assure that staffing levels complied with internal and external policy
•Accessed temporary staffing agencies as needed
•Created and maintained daily staffing report distributed to senior administration
•Verified employees work hours and requested time off to ensure accuracy of payroll
•Assisted Human Resources department in the orientation of new employees
May 2010 – January 2011
Concord Nursing and Rehabilitation Center, Brooklyn, NY
Human Resources (temporary)
•All aspects of in-service and orientation program
•Reviewed and updated job descriptions and facilitated accessibility for DOH compliance
July 2005 – March 2010
Marcus Garvey Residential Rehabilitation Pavilion, Brooklyn, NY Human Resources Director
Responsibilities similar to above
March 1994 – July 2005
Concord Nursing and Rehabilitation Center, Brooklyn, NY
Executive Assistant
•Provided all Secretarial and Administrative support for the Chief Executive Officer
•Coordinated all aspects of annual special events such as open houses, fund raising receptions, auctions and retreats
EDUCATION:
St. Joseph College of Maine
Graduate Certificate in Long Term Care – March 2024
Central Michigan University- Brooklyn Campus, NY
Master of Science in Administration - Human Resources Administration - August 2011
College of New Rochelle - Brooklyn Campus, NY
Bachelor of Arts (BA) – June 2004
Notary Public
Contact this candidate