Data Collection Market Research

MICHELLE NIETO

SUMMARY

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proven history of increasing customer satisfaction.

“The best research you can do is talk to people”

- Terry Pratchett

EXPERIENCE

Lead Data Collections, 03/2022 - Current

RTI

Developed and used specific methodologies for collecting and analyzing marketing data.

Coordinated field operations to maintain adherence to project timelines.

Evaluated and addressed obstacles in workforce efficiency with effective implementation plans.

Completed research on issues and recommended solutions to improve product plans.

Proprietor, 01/2020 - 02/2025

NIETO Adventures - Grants Pass, OR

Consult with investors buying potential vacation properties

Spearheaded transformation of properties with emphasis on interior design and execution.

Developed units that consistently received exceptional customer reviews (4.8% or higher on a 5-point scale).

Collaborated closely with clients, adjusting plans to satisfy client needs and requirements.

Product Research Field Manager, Training Supervisor, 01/2008 - 10/2024

Nieto Research

Execute research as lead field manager responsible for developing creative solutions to increase participation and resolve unexpected yet consistent roadblocks

Conducting research for B-to-B and B-to-C global Fortune 500 clients

Primary Focus of Research with licensed hospitality management

84% Research recruitment success rate, 97% interview success rate.

Contract- Data Collection Specialist, 09/2023 - 03/2024

Westat - Kenai, AK

Worked with colleagues to achieve and surpass collection targets.

Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Collected and documented data to support research and information-gathering activities.

Brand Ambassador, Hospitality, 12/2012 - 10/2019

Wolfgang Puck Catering, Tabernacle Events - Atlanta, GA

Represent products and services for a variety of brands at private event functions at 3000-person capacity venue

Hospitality support in the venue – bartending, tabletop service, and logistical execution.

Event Manager - Queenstown, New Zealand, 01/2011 - 12/2012

WORLD BAR QUEENSTOWN

Enhanced customer satisfaction ratings by managing client, tenant and vendor inquiries and discrepancies towards complete resolution.

Managed contract negotiation and purchases of collateral and promotional items in line with marketing objectives.

Sales Marketing Manager US Virgin Islands, 10/2008 - 01/2011

Water's Edge Yacht Charters

Manage the B2B marketing of current fleet of yachts available for charter

Demonstrated history of meeting targets and operational success

Tracked client travel preferences and history to provide tailored travel advice.

EDUCATION

Associate of Arts, Business Management, 05/2005

Gainesville State College - Oakwood, GA

CONTACT

Address: Dacula, GA 30019

Phone: 678-***-****

Email: **********@*****.***

WWW: Bold Profile

SKILLS

Quality Assurance

Customer Support Excellence

Innovative Problem-Solving

Excellence in Luxury Service

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