Customer Service School District

WALTER DOUGLAS

Princeton, TX Phone: 469-***-****

Email: *************@*****.***

Employment History

**/****-******* **** ******** Monitor, Allen, TX

Supervise a crew of 4 employees. Provide order, safety, security, and structure throughout Lowery Freshmen Center Facility. Organize and maintain safety at spectator events with Allen Independent School District. Mentor and provide role model structure for Allen ISD students and staff. Handle frequent door checks and perimeter inspections for safety protocol daily.

11/2022 -12/2023 Service Tech I/II,

Atmos Energy Corporation, McKinney, TX

Handle monitoring and installing gas meter for residential and commercial accounts. Check for gas leaks daily while providing exceptional customer service. Re-connected and disconnected gas meter account. Provided safety inspections daily on gas meters, appliances, and gas lines.

02/2021 -12/2022 Mailroom Lead

SME, Cognizant Technology Solutions, Plano, TX

Handle Mailroom with sorting case loads and assigning work to Associates. Training Associate how to process workload and create cases. Host Webex meetings for the Mailroom Department. Work Appeals/Grievances cases along with Claims. Update Project Spreadsheet Reports.

07/2020 - 02/2021 Coach III, Coaches and Scouts

Texas Juvenile Justice Department Gainesville State School, Gainesville, TX

Provide security and safety for youth housed within Gainesville State School Facility. Administer feeding, security scans and rehabilitation structure within Gainesville State School Facility.

04/2017 - 07/2020 Detention Officer

Collin County Sheriffs Office, Mckinney, TX

Provide security and safety for inmates housed within Collin County Facilities. Administer feeding, security scans and rehabilitation structure within Collin County Facilities.

10/2016 - 01/2017 E-Commerce Tech, Online Merchants Army Air Force Exchange Services, Dallas, TX

Monitor Vendors to ensure proper rules and regulations are followed with handling and shipment of products and sales. Maintain customer relation with buyer and vendor to ensure long-term service coordination. Resolve purchasing issues and ensure services are completed daily and in a timely manner.

04/2016- 10/2016 City Carrier Assistant, Postal Service Mail Carriers USPS - Dallas, Dallas, TX

Sort, handle, and deliver mail and packages throughout the Dallas area. Sale postage to customers throughout the route I deliver.

11/2015 - 04/2016 Substitute Teacher, Secondary School Teachers, Except Special and

Career/Technical Education Princeton Independent School District, Princeton, TX

Sub for regular teachers while helping to provide core curriculum studies to students. Administer testing to student throughout the semester. Mentor students throughout the school district.

03/2013 - 07/2014 Resolving Analyst/Adjuster, Claims Adjusters, Examiners, and Investigators

United Health Group, Richardson, TX

Administer support to Providers and members in the Appeals and Grievance Department to resolve disputes over claims filed and payments. Customer service. Provide outcome Letters on claims that are disputed. Provide payment on claims once they are resolved. Triage data entry. Case management. Adjuster Training and claims processing. Meet established productivity, schedule adherence, and quality standards for current position.

Education History

08/2015 Petroleum Technology

Associate's Degree North Central Texas College, Bowie, TX

7/2007 Worker's Compensation Adjuster Vocational School Certificate

North Lake College, Irving, TX

02/2005 Property & Casualty Adjuster Vocational School Certificate

North Lake College, Irving, TX

05/1996 No degree provided

Cedar Valley Community College, Lancaster, TX

05/1995 No degree provided Oklahoma State University, Stillwater, OK

05/1993 Diploma High School Diploma

Wilmer Hutchins High School, Dallas, TX

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