Operations Analyst Customer Service

Logan Tull

Dallas, TX 214-***-**** **********@*****.*** www.linkedin.com/in/ltull1

EDUCATION

Prairie View A&M University, Prairie View, TX May 2021 Bachelor of Business Administration in Marketing (BBA) GPA: 3.47 /4.0 PROFESSIONAL EXPERIENCE

S&P Global, Dallas, TX May 2022 - Present

Senior Index Operations Analyst- Indices

• Directly responsible for communicating with internal and external clients, following up on client request, and investigating/resolving outstanding client cases.

• Managing data and conducting periodic index reviews, assisting in monthly rebalancing process, and validation of data required for rebalancing.

• Facilitating daily index calculations, validating client data necessary for calculating and publishing, and complying with internal and external service agreements.

• Conducting testing and development of new indices for current clients alongside the Development, Client Services, and Product Management teams, ensuring the precision of published data and adherence to client SLAs.

• Collaborating with counterparties in the indices department to coordinate monthly team outings and networking events. Goldman Sachs, Dallas, TX July 2021- April 2022

Global Markets Operations Analyst - Loan Servicing

• Support Residential and Consumer trade desk across the U.S and Mexico in acquiring and/or securitizing nonperforming, re- performing loan and new originations bids.

• Communicate daily with team members Globally to identify areas of process improvement and efficiency.

• Develop strong relationships with external servicers and interdepartmental to gather and maintain accurate portfolio data.

• Manage portfolios up to 15,000 loans monthly across several servicers to process data and mitigate risk for the firm. Goldman Sachs, Dallas, TX July 2020 – August 2020

Summer Analyst, Operations – Mortgage Loan Servicing

• Conducted daily reports for the Mortgage Loan Servicing team to identify and resolve delays in trade settlements.

• Created Tableau dashboard alongside fellow interns to automate function of the teams daily reporting, reducing the investigation process for analyst by 72%.

• Monitored team account for daily trade transactions, ensuring analyst accepted responsible cash within deadlines.

• Collaborated with Diversity Recruiting to facilitate virtual events with Prairie View A&M University Business students. Leaders in Management Association (Collegiate Leadership Position) August 2017 – May 2021 President (2018-2021) and Marketing chair (2017-2018)

• Coordinated events with recruiting companies and guest speakers including but not limited to, GameStop, IBM, PepsiCo, Goldman Sachs, and Shell.

• Responsible for overseeing the management of an organization's funds, which include budgetary allocations, donations, and expenses, while maintaining precise bookkeeping and thorough documentation of financial statements.

• Managed administrative logistics of event planning, including fee collection, event booking, promotion, catering, and transportation when applicable.

SKILLS

Proficient: Microsoft Office Suite (Excel, PowerPoint), SQL, Data Analysis

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