Customer Service Auto Detailer

Matthew Maloney

West Seneca, NY *****

***********@*****.*** 716-***-****

PROFESSIONAL SUMMARY

Dedicated and highly skilled automotive operations professional with over 25 years of experience managing auto detailing teams and service coordination in high-volume environments. Known for improving workflow, ensuring customer satisfaction, and executing high-quality detailing services. Strong communicator, quick learner, and detail-oriented leader ready to contribute to team success.

WORK EXPERIENCE

Dasher

DoorDash – Buffalo, NY

September 2021 – Present

● Delivered an average of 20+ customer orders daily across Buffalo using real-time GPS and mobile logistics tools.

● Maintained a 98% customer satisfaction rating through timely, professional, and friendly service.

● Adapted to changing delivery routes and customer preferences, ensuring flexibility and reliability.

Auto Detail Manager

Detail Express of Buffalo – Orchard Park, NY

June 2019 – September 2021

● Managed day-to-day operations, including appointment scheduling, staff assignments, and customer service.

● Conducted quality inspections to ensure 100% customer satisfaction on detailing services.

● Performed advanced detailing on customer and dealership vehicles including vacuuming, wet sanding, buffing, waxing, and ceramic coating.

● Helped increase customer retention by providing top-tier service and timely vehicle turnaround.

Auto Detail Manager

California Detail – Orchard Park, NY

October 2015 – June 2019

● Oversaw inventory management, supply procurement, and workflow planning to ensure smooth operations.

● Designed and implemented a new scheduling system that reduced wait times and increased throughput by 20%.

● Delivered consistent high-end detailing services to dealerships and private customers, with a strong focus on efficiency and finish quality.

● Handled cash register and customer transactions, ensuring accurate financial handling. Internal Coordinator / Auto Detailer

West Herr Chevrolet of Orchard Park – Orchard Park, NY March 2001 – July 2014

● Wrote detailed service orders and communicated vehicle service needs to technicians and management.

● Coordinated vehicle reconditioning and detailing for dealership inventory and customer deliveries.

● Assisted detail department with vehicle washes, waxing, and buffing to meet sales deadlines.

● Supported quality checks for pre-sale and post-service vehicles, ensuring readiness and presentation.

EDUCATION

GED

West Seneca West High School – West Seneca, NY

September 1999 – June 2002

CERTIFICATIONS

● Passenger Endorsement

● Pallet Jack Certification

SKILLS

● Auto Detailing & Reconditioning

● Inventory & Workflow Management

● Customer Service & Communication

● Quality Assurance & Inspection

● Wet Sanding, Buffing, Waxing, Ceramic Coating

● Scheduling & Appointment Coordination

● Warehouse & Packaging Experience

● Fast Learner Detail-Oriented Team Leadership

Contact this candidate