Customer Service Call Center
Resume:
Juanita R Jackson
Arlington, Texas 76016
**************@*****.***
OBJECTIVE
To maintain a fulfilling career in a call center environment as a Collection Specialist, with opportunities for advancement.
WORK EXPERIENCE
Flagship Credit Acceptance, Coppell, TX United States Collection Specialist
10/2023 - 07/2025
Answer incoming calls and make 250 outbound calls per day and process payments.
Negotiate payment arrangements to bring delinquent accounts current.
Offer solutions or account modifications to help maintain stability of account.
Maintain daily metrics and performance goals.
Westlake Financial Services, Dallas, Texas United States Collections Agent
08/2020 - 10/2023
Build rapport with customers by demonstrating an understanding of their situation while seeking fair resolutions.
Process payments and apply to customers balances and negotiate to collect balance in full,
Maintain high volume of calls and meet demands of busy and productive groups.
Provide exceptional customer service by empathizing with clients financial situations and negotiating customized payment plans.
Rent A Center Corporation, Plano, Texas
Customer Advocate
10/2018 - 08/2020
Provide quality service by immediately responding to the member requests and complaints, and appropriately routing issues to the correct department for timely resolution.
Handled customers complaints and took appropriate actions to resolve them.
Build and strengthen member relationships by providing quality customer service.
Check to ensure that appropriate changes were made to resolve customers' problems
Used negotiation and problem solving skills to resolve customer concerns. Pella Windows and Doors, Grapevine, TX
Customer Service Agent
01/2015 - 10/2018
Provide excellent customer service to customers who need assistance in meeting their contract obligations.
Contact customers for past due payments and negotiate payments plans.
Respond to inquires and complaints and manage customer conflicts. EDUCATION
O.D WYATT Fort Worth, Texas
HIGH SCHOOL DIPLOMA
1995 - 1999
SKILLS
COMPUTER COMPUTER TECHNOLOGY:
Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook
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