Customer Service Administrative Support
Resume:
Jeanybelle Jimenez
OBJECTIVE:
Dedicated and results-driven professional with 15+ years of experience in healthcare administration, insurance claims handling, HR coordination, and front- line customer service. Known for ensuring accuracy in records, improving operational workflows, and delivering excellent service in high-pressure environments. Proficient in Epic EMR, PCC, Microsoft Office, and timekeeping systems. Seeking to contribute administrative expertise and people-centered service to a mission-driven organization.
CONTACT:
*****************@******.***
Experience:
Clerical Associate – L3
NYC Health + Hospitals Apr 2025 – July 2025
• Manage patient admissions, discharges, and registration using Epic EMR and PCC.
• Coordinate patient transport and scheduling while maintaining HIPAA compliance.
• Support payroll by tracking time, leave balances, and processing timesheets.
• Maintain and organize patient records, census logs, and supply orders.
• Serve as a liaison between patients, families, and clinical staff. Claims Handler / Staff Admin
FA Allan Insurance Apr 2021 – Apr 2025
• Managed MV104 incident reporting and processed insurance payments accurately.
• Delivered high-quality customer service and resolved policyholder inquiries.
• Handled administrative tasks, including document preparation and data entry.
• Maintained claim records with attention to accuracy and compliance. HR Coordinator
Carnival Cruise Line Nov 2007 – Jun 2020
• Facilitated ship-to-shore communication between crew and headquarters.
• Ensured HR compliance with safety, environmental, and immigration protocols.
• Managed onboarding logistics including travel, visas, and customs clearance.
Customer Service & Reservation Agent
Cebu Pacific Air Nov 1999 – Jan 2007
• Handled bookings, group reservations, and itinerary support via SMS and online platforms.
• Resolved passenger issues and provided assistance to travel agencies and frequent flyers.
• Maintained service quality in a high-volume call center environment. Recruitment Specialist
Fil-Overseas Employment Services Inc. Jul 1997 – Nov 1999
• Screened applicants, conducted interviews, and maintained secure recruitment files.
• Developed applicant queuing systems to improve interview flow and recordkeeping.
• Ensured compliance with agency policies and documentation requirements.
About Me:
I bring a calm, organized, and
people-focused approach to every
role. I thrive in environments where I
can support others while keeping
systems running efficiently behind the
scenes. My experience in healthcare,
insurance, and HR gives me a unique
ability to balance empathy with
attention to process, and I’m always
looking for ways to contribute to a
well-run, supportive workplace.
.
EDUCATION:
Bachelor of Science in Psychology
Colegio de San Juan de Letran,
Intramuros, Manila
1996
SKILLS:
• Microsoft Office Suite
• Administrative & HR
Support
• Applicant Screening &
Testing
• Payroll & Timekeeping
Systems
• Excellent Communication
& Customer Service
• Valid Driver’s License
(Clean Record)
Contact this candidate