Team Leader Associate
Resume:
Kizzie Owens
*****.******@*****.***
EXPERIENCE
KUEHNE-NAGEL, Associate Team Leader,
Cross-functional Associate Team Leader:
o ICQA Auditor
o Supervisor support in standard operating procedures and implementation
o Operational duties include receiving, loading, picking, shipping and returns processing
o Ensure quality standards are met according to standard operating procedures (SOP) or customer requirements
o CMC Operations to include quality control, material handling, maintenance and packaging standards adherence
o Warehouse Automation Specialist preparation lending my skills for official launch, hypercare and steady state
o Lead clerk for 15+ MHE operators to include scheduling, training and identifying maintenance requirements
DURACELL, Production Line Lead-Contractor
05/2022 – 04/2023; 03/2018-04/2019
• Manage Production Machinery Operations and Operators with minimal downtime
• Machine Trouble Shooter
• Maintain workflow for all production lines
• Functional Team Player to ensure Due-In and Due-Out
• Conflict mitigation and resolution with floor associates AGILITY INTERNATIONAL, Cross Functional Leader-Contractor 11/2021 - 05/2022
• Accounts Representative and Data Entry Coordinator
• Warehouse Lead-Inbound and Outbound
• Supervising employees and evaluating performance
• Meeting safety regulations
• Monitoring deliveries and shipments
• Interact with the onsite prime contractor to resolve any delivery issues that may arise
• Administrative tasks such as order and delivery processing and maintenance.
• Order Processing for Consolidation and Single Shipments
• Kitting Specialist
SKILLS
● Proficient in Microsoft
Office Suite
● WMS capabilities and
adaptation
● Automation Experience
● Payroll Administration
● Time Management
● Exceptional customer
service and hospitality
skills
● Quick and adaptable to
take on new tasks as
assigned without any
down time
● Forklift and MHE
Certified
● Employee engagement
coordinator
● Excellent at Conflict
Resolution
● People and company
oriented for success
● Oliver Harvey
Community College
Graduate
GOAL
Seeking to leverage my
expertise in distribution and
warehousing processes
and providing superior
customer service, while
aiming to optimize
operations, working as a
team to drive cost saving
initiatives, and fostering
relationships.
CEVA LOGISTICS, Cross Functional Leader-Contractor 09/2018 - 11/2021
● Administrator for military parts kitting
● Inventory Management utilizing SAP
● Outbound Management and Inspection
ABM BUILDING VALUE, Lead Porter
01/2016 - 092018
● Management of QSHE
● Inventory management of Facilities Maintenance supplies
● Quality and Punch list management for crew tasks
● Lead for documenting damages and reports, technician tasks and repairs
ALORICA, Call Center Agent
09/2010 - 01/2016
● Manage inbound and outbound calls with dexterity and ease.
● Communicate and identify customer needs; research and resolution
● Created and built sustainable customer relations
● Per company policy and procedures, maintained record keeping of all communication utilizing company database DUNKIN’ DONUTS, Shift Manager
01/2006 - 02/2010
● Carried responsibility for all aspects of store operations.
● Key areas of responsibility included labor management, daily operations, and customer care.
● Labor management duties include hiring and training associates, creating work schedules, delegating work, and evaluating employee performance.
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